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<TITLE>RE: [rt-users] 3.6.4rc1:10 newest unowned tickets is double wrong</TITLE>
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<P><FONT SIZE=2>>1) wrong order sounds like a bug, it should be ordered by Created date<BR>
>starting from the most recent one.<BR>
<BR>
login as root<BR>
preferences (top right)<BR>
RT at a glance<BR>
unowned tickets<BR>
at right side where there is "order by"<BR>
first option by default is<BR>
Created Asc<BR>
<BR>
Instead it should be Desc by default if you want that what you write is what it is displayed.<BR>
Works for me.<BR>
Or on the contrary you change term "newest" in "oldest", leaving the default order in the query as it is now.<BR>
Tipically, apart from their priority, I think tickets are managed on a fifo basis, so probably this second option could be better.<BR>
<BR>
PS: how can I do the same for all users? connected as a user I don't see at top right the "preferences" option.<BR>
And connected as root if I try to modify a user I can set if the "unowned tickets" query is showed or not in RT at a glance...<BR>
but it remains the same, not as modified by root... How can I change "unowned tickets" query globally? Or do I have to create a sort of "my system unowned tickets query"?<BR>
<BR>
>Header of a box on "RT<BR>
>at glance" points to a page with results of the same search, but as<BR>
>far as I know people want to see more tickets on this page.<BR>
Ok, it is far clear now about intended behaviour and saved search functionality/flexibility.<BR>
But I was writing about default settings and displays.<BR>
You would agree with me that clicking on a phrase that says<BR>
10 newest unowned tickets<BR>
one would expect to be driven to what it says, not to the result of unowned tickets query....<BR>
So I basically think the navigation walkthrough is misleading in this case...<BR>
<BR>
Another option for the title of the box could be something like<BR>
Newest unowned tickets (N showed here)<BR>
<BR>
with "Newest unowned tickets" hyperlinked...<BR>
<BR>
>On "RT at glance" page we limit list by user's preferences<BR>
>(Preferences -> RT at glance -> Rows per box).<BR>
Is rows per box (default to 10) parameter configurable only on a system basis modifying "rows per box" in "Customize RT at a glance" screen connected as root user?<BR>
<BR>
Gianluca<BR>
<BR>
<BR>
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