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<title>e-mail sent to RT are not recorded in the tickets</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Do they have rights to perform this action?<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If the original ticket isn’t updated, does the e-mail message
they send in create a new ticket?<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Aleksandr
Arbitman<br>
<b>Sent:</b> Friday, June 01, 2007 5:44 PM<br>
<b>To:</b> RT Users<br>
<b>Subject:</b> [rt-users] e-mail sent to RT are not recorded in the tickets<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt'>I need help.<br>
When user sends an e-mail to RT with the subject line<br>
[my-domain.com #100] for example, that e-mail is not added to ticket<br>
#100 by RT automatically.<br>
What's the problem ????<br>
Thank you in advance.</span><o:p></o:p></p>
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