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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am looking at setting up the “Workflow”
example from the wiki (http://wiki.bestpractical.com/index.cgi?WorkFlow).
As part of this we would like to see a station number created. This
station number will look like ws00000 (for a work station), pr00000 (for
printers), etc… I have a few questions (in order of difficulty I
think) about this.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><span
style='mso-list:Ignore'>1)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Can RT provide
me with a unique, sequential number each time a “new machine”
ticket is opened?<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><span
style='mso-list:Ignore'>2)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Can this
counter be kept separate between each machine type (assuming I have a custom
field or some other way for RT to know what type of machine we are adding)? <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo2'><![if !supportLists]><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><span
style='mso-list:Ignore'>a.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>for instance
the first 5 printers would be pr00000 – pr00004 and the first 5 work
stations would be ws00000 – ws00004 <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><span
style='mso-list:Ignore'>3)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Is there a
way to override this number and have the count start from that new point?<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo2'><![if !supportLists]><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><span
style='mso-list:Ignore'>a.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>E.g. after
installing the above work stations, we find 3 old machines and rename them to
match the new convention. The next time I open a ticket in RT for a new
workstation it should suggest ws00005 which I will override to ws00008. Following
work station tickets will suggest ws00009, 10, etc…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If anyone has any suggestions or problems with the above
please let me know. If I can pull this off it would be a big coup.
We are actively looking at switching to RT and this would go along ways to convincing
the powers that be. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The next problem (one I will be happy if I get) will be
trying to install a recent version on Linux. Maybe it is just me but, RT is not
the simplest thing to install. Actually RT is easy to install it is all
the Perl dependencies, etc… that are giving me fits.<br>
<br>
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks for your help;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>James<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light"'>James Alspach</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><br>
</span></font><font size=1 face=Arial><span style='font-size:7.5pt;font-family:
Arial'>Systems Applications Technician<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>Shasta</span></font></st1:PlaceName><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <st1:PlaceType
w:st="on">County</st1:PlaceType></span></font></st1:place><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> Office of
Education</span></font><o:p></o:p></p>
<p class=MsoNormal><st1:Street w:st="on"><st1:address w:st="on"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>1644 Magnolia
avenue</span></font></st1:address></st1:Street><o:p></o:p></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>Redding</span></font></st1:City><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>, <st1:State
w:st="on">California</st1:State></span></font></st1:place><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>96003<br>
</span></font><font face=Arial><span style='font-family:Arial'><a
href="mailto:jalspach@shastacoe.org" title="mailto:jalspach@shastacoe.org"><font
size=2><span style='font-size:10.0pt'><span
title="mailto:jalspach@shastacoe.org">jalspach@shastacoe.org</span></span></font></a><br>
</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>(530) 225-0293<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>IT Hotline: 225-0279</span></font><font face=Arial><span
style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><a href="mailto:hotline@shastacoe.org"
title="mailto:hotline@shastacoe.org"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>hotline@shastacoe.org</span></font></a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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