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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I searched the wiki and I also have the RT book. I wanted to
add the custom field to the auto reply template. </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Earlier Gene posted a very useful response to my question
about adding a sub value in a queue. </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Worked great. now I want the information in the custom field
to show up in the email RT sends out. I want it to list the printer name under
the queue name..</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>ie.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Queue: Printers</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Type: HPLJ1320 (</span></font><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings'>ß</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> this is one
of my list items)</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>How do I go about accomplishing this? </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks again for everyone’s help.</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> </span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>Christopher Moughan</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>System Administrator</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Brown & Brown</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>Lehigh</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Valley</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>268 Brodhead Road</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Bethlehem</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>, </span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>PA</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>18017</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Office 610-694-1814</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Fax 610-974-9791</span></font></p>
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12.0pt'> </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
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12.0pt'> </span></font></p>
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12.0pt'> </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 color=black face="Maiandra GD"><span
style='font-size:10.0pt;font-family:"Maiandra GD";color:black'> </span></font></p>
<p class=MsoNormal><strong><b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'>IMPORTANT: </span></font></b></strong><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'>Insurance coverage can not be bound, amended or changed via
voicemail, facsimile or Email message without confirmation from an authorized
Brown & Brown representative. </span></font></p>
<p><b><u><font size=2 color=black face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:black;font-weight:bold'>NOTICE:</span></font></u></b><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'> The information contained in this electronic message is legally
privileged and confidential and is intended for the use of the individual or
entity named above. If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination, distribution or copy
of this message is strictly prohibited. If you have received this communication
in error, please contact the sender by reply email and destroy all electronic
and printed copies of this message. </span></font></p>
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