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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks….Worked great. That page is
great. thanks again</span></font></p>
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10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:navy'>Christopher Moughan</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>System Administrator</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Brown & Brown Lehigh Valley</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>268 Brodhead Road</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Bethlehem, PA 18017</span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Office 610-694-1814</span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Fax 610-974-9791</span></font></p>
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style='font-size:12.0pt;color:navy'> </span></font></p>
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<p class=MsoNormal><strong><b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'>IMPORTANT: </span></font></b></strong><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'>Insurance coverage can not be bound, amended or changed via
voicemail, facsimile or Email message without confirmation from an authorized
Brown & Brown representative. </span></font></p>
<p><b><u><font size=2 color=black face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:black;font-weight:bold'>NOTICE:</span></font></u></b><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'> The information contained in this electronic message is legally
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in error, please contact the sender by reply email and destroy all electronic
and printed copies of this message. </span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> Scott Golby
[mailto:sgolby@freshdirect.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, June 06, 2007
4:00 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Christopher Moughan; </span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>rt-users@lists.bestpractical.com</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users] Adding
custom field to Auto reply template</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>> </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I searched
the wiki and I also have the RT book. I wanted to add the custom field to the
auto reply template. </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>> </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Queue:
Printers</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>> </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Type:
HPLJ1320 (</span></font><font size=2 face=Wingdings><span style='font-size:
10.0pt;font-family:Wingdings'>ß</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> this is one of my list items)</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>If you want only 1 value
from the Custom Field all you need to add to the template is.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>{$Ticket->FirstCustomFieldValue('Cust_Field_Name')}</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>If you want multiple
values, see Page 112 of the book for some code to loop through.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>I find this page on the
Wiki really good for little bits to add to Templates. I wish there
was a full mapping out of all the values that can be used, looking through the
.pm files can be a bit fiddly.</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><a
href="http://wiki.bestpractical.com/view/CodeSnippets">http://wiki.bestpractical.com/view/CodeSnippets</a></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>- Scott</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
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