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<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Which config file? RT_SiteConfig.pm?? <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>BTW, my RT is version 3.6.3<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>De:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jesse Vincent
[mailto:jesse@bestpractical.com] <br>
<b>Enviada:</b> quarta-feira, 6 de Junho de 2007 16:23<br>
<b>Para:</b> Carlos R. S.<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Assunto:</b> Re: [rt-users] Change RTname smoothly...<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>In recent RT, you want to look at the RT subject regex
option in the config file.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>On Jun 6, 2007, at 6:53 AM, Carlos R. S. wrote:<o:p></o:p></p>
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<p class=MsoNormal><br>
<br>
<o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US>Hi,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US>I need to change my rtname, but has the server is in production,
I’ve got to be pretty sure nothing is going to go wrong.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US>I found some info about some extra lines to add to the
EmailParser.pm:</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN>*** ./lib/RT/EmailParser.pm~ 2004-06-15 02:08:15.000000000 +0200 <br>
--- ./lib/RT/EmailParser.pm 2004-08-23 18:58:47.000000000 +0200 <br>
*************** <br>
*** 332,337 **** <br>
--- 332,342 ---- <br>
$RT::Logger->debug("Found a ticket ID. It's $id"); <br>
return ($id); <br>
} <br>
+ elsif ($Subject =~ s/\[OldName \#(\d+)\]//i) { <br>
+ my $id = $1; <br>
+ $RT::Logger->debug("Found an old (OldName) ticket ID. It's
$id"); <br>
+ return ($id); <br>
+ } <br>
else { <br>
return (undef); <br>
}</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-autospace:none'><span lang=EN>But I have to be pretty sure this will work…
and about changing Rtname itself, should I alter it in RT_SiteConfig.pm, and </span><span
lang=EN-US>make initialize-database </span><span lang=EN>or doing this will
initialize all the info instead of only the rtname?</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US>How should I do it? Any advice from someone who has done it…?</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> </span><o:p></o:p></p>
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<p class=MsoNormal>_______________________________________________<o:p></o:p></p>
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<div>
<p class=MsoNormal><a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Community help: <a href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a><o:p></o:p></p>
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<p class=MsoNormal>Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Discover RT's hidden secrets with RT Essentials from
O'Reilly Media.<span class=apple-converted-space> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Buy a copy at <a href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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