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Hi <font face="arial">Christopher,<br><br>
</font>What you want is a standard custom field.<br><br>
1. Create a new custom field: Configuration | Custom Fields | New
custom field<br>
1a. Give it a name<br>
1b. Choose "Select one value" for Type<br>
1c. Click Submit<br>
2. Add the possible values, clicking Submit after each one, until
done<br>
3. Add the custom field to your queue: Configuration | Queues |
<your_queue> | Ticket Custom Fields<br>
3a. Select your new custom field from the list<br>
3b. Click Submit<br><br>
You might have to mess with privileges also. If you want to be able
to select more than one printer, use "Select multiple values"
in step 1b instead of "Select one value".<br><br>
Regards,<br>
Gene<br><br>
At 09:29 AM 6/6/2007, Christopher Moughan wrote:<br>
<blockquote type=cite class=cite cite=""><font face="arial" size=2>Hi
all,<br>
I am looking to add a ‘queue in a queue’ if you will. I have a queue
called Printers. Is there a way to add a drop down list in the create
ticket screen that would allow the user to select the printer name as
well? I’m not much of a programmer. So something simple would be great.
Forgive my ignorance if there is a way to do it and I can’t figure it
out.<br>
<br>
Thanks for your time.<br>
<br>
</font><font face="arial">Christopher Moughan</font></blockquote>
<x-sigsep><p></x-sigsep>
<br>
-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
San Diego State University</body>
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