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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Worked beautifully! Just had to add ‘SeeCustomField’
under Configuration | Global | Group Rights | User Defined Groups</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I think this should make it to the WIKI.
Extremely easy and adds a ton of functionality.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks again Gene</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:navy'>Christopher Moughan</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>System Administrator</span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
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<p class=MsoNormal><strong><b><font size=2 color=black face=Arial><span
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<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> Gene LeDuc
[mailto:gleduc@mail.sdsu.edu] <br>
<b><span style='font-weight:bold'>Sent:</span></b> </span></font><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Wednesday, June
06, 2007</span></font><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'> </span></font><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>12:56 PM</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>To:</span></b> Christopher Moughan<br>
<b><span style='font-weight:bold'>Cc:</span></b> </span></font><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>rt-users@lists.bestpractical.com</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] List in a
queue?</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Hi </span></font><font face=Arial><span
style='font-family:Arial'>Christopher,<br>
<br>
</span></font>What you want is a standard custom field.<br>
<br>
1. Create a new custom field: Configuration | Custom Fields | New custom
field<br>
1a. Give it a name<br>
1b. Choose "Select one value" for Type<br>
1c. Click Submit<br>
2. Add the possible values, clicking Submit after each one, until done<br>
3. Add the custom field to your queue: Configuration | Queues |
<your_queue> | Ticket Custom Fields<br>
3a. Select your new custom field from the list<br>
3b. Click Submit<br>
<br>
You might have to mess with privileges also. If you want to be able to
select more than one printer, use "Select multiple values" in step 1b
instead of "Select one value".<br>
<br>
Regards,<br>
Gene<br>
<br>
At 09:29 AM 6/6/2007, Christopher Moughan wrote:<br>
<br>
</p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Hi all,<br>
I am looking to add a ‘queue in a queue’ if you will. I have a
queue called Printers. Is there a way to add a drop down list in the create
ticket screen that would allow the user to select the printer name as well?
I’m not much of a programmer. So something simple would be great. Forgive
my ignorance if there is a way to do it and I can’t figure it out.<br>
<br>
Thanks for your time.<br>
<br>
</span></font><font face=Arial><span style='font-family:Arial'>Christopher
Moughan</span></font></p>
<p style='margin-left:.5in'></x-sigsep><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><br>
<x-sigsep>-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
</span></font>San Diego State University</p>
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