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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US>Hi,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I need to change my rtname, but has the
server is in production, I’ve got to be pretty sure nothing is going to
go wrong.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I found some info about some extra lines to
add to the EmailParser.pm:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN>*** ./lib/RT/EmailParser.pm~ 2004-06-15
02:08:15.000000000 +0200 <br>
--- ./lib/RT/EmailParser.pm 2004-08-23 18:58:47.000000000 +0200 <br>
*************** <br>
*** 332,337 **** <br>
--- 332,342 ---- <br>
$RT::Logger->debug("Found a ticket ID. It's $id"); <br>
return ($id); <br>
} <br>
+ elsif ($Subject =~ s/\[OldName \#(\d+)\]//i) { <br>
+ my $id = $1; <br>
+ $RT::Logger->debug("Found an old (OldName) ticket ID. It's
$id"); <br>
+ return ($id); <br>
+ } <br>
else { <br>
return (undef); <br>
}<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN>But I have to be
pretty sure this will work… and about changing Rtname itself, should I
alter it in RT_SiteConfig.pm, and </span><span lang=EN-US style='font-size:
10.0pt;font-family:"Courier New"'>make initialize-database </span><span
lang=EN>or doing this will initialize all the info instead of only the rtname?</span><span
lang=EN-US style='font-size:10.0pt;font-family:"Courier New"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>How should I do it? Any advice from someone
who has done it…?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
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