<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><DIV>Hmm I've hacked User_Overlay.pm to create the preference when creating a new user. Not sure if there's a better way but it seems to work.... Still no default option either.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>rt@ceres:~/local/lib/RT$ diff ../../../lib/RT/User_Overlay.pm User_Overlay.pm </DIV><DIV>327a328,339</DIV><DIV>> # need to hack in out custom display columns preferences</DIV><DIV>> # so users get a nice 1-line results display rather than the default 2-line</DIV><DIV>> my $attr = RT::Attribute->new ($self->CurrentUser);</DIV><DIV>> my ($attr_id, $attr_msg) = $attr->Create (Name => "Pref-SearchDisplay", Content => "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", ContentType => "storable", ObjectType => "RT::User", ObjectId => "$id", Object => $self);</DIV><DIV>> </DIV><DIV>> unless ($attr_id) {</DIV><DIV>> $RT::Logger->crit("Could not add search display preference on user creation. Aborted");</DIV><DIV>> $RT::Logger->crit($attr_msg);</DIV><DIV>> $RT::Handle->Rollback();</DIV><DIV>> return ( 0, $self->loc('Could not create user') );</DIV><DIV>> }</DIV><DIV>> </DIV><BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><DIV>------------------------------------------------------</DIV><DIV>Justin Hayes</DIV><DIV>Support Manager</DIV><DIV><A href="mailto:justin.hayes@orbisuk.com">justin.hayes@orbisuk.com</A></DIV><DIV><BR class="khtml-block-placeholder"></DIV><BR class="Apple-interchange-newline"></SPAN></SPAN></SPAN> </DIV><BR><DIV><DIV>On 7 Jun 2007, at 09:51, Justin Hayes wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"><DIV>I'm using 3.6.3. You can set up a global default At A Glance layout in the options, which is great.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>However I can't find any way to set up a global set of 'Search Options' ie the columns returned by searches.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I don't like the 2-line display and also want to change columns shown for my users, some of which work in other companies to mine. I don't want to have to update the preferences for a user every time I add one, and if they alter their own there seems to be no way for them to reset back to a default.</DIV><DIV><BR class="khtml-block-placeholder"></DIV>Currently I'm inserting a Pref-SearchDisplay row into the Attributes table when migrating users from my current system, but once the migration is done and we're live I don't want to have to be hacking the DB data to reset a user's options.<DIV><BR class="khtml-block-placeholder"></DIV><DIV>Any help appreciated.....</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Justin</DIV><DIV><BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><DIV>------------------------------------------------------</DIV><DIV>Justin Hayes</DIV><DIV>Support Manager</DIV><DIV><A href="mailto:justin.hayes@orbisuk.com">justin.hayes@orbisuk.com</A></DIV><DIV><BR class="khtml-block-placeholder"></DIV><BR class="Apple-interchange-newline"></SPAN></SPAN></SPAN> </DIV><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Community help: <A href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Commercial support: <A href="mailto:sales@bestpractical.com">sales@bestpractical.com</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<SPAN class="Apple-converted-space"> </SPAN></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Buy a copy at <A href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A></DIV> </BLOCKQUOTE></DIV><BR></BODY></HTML>