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<DIV dir=ltr align=left><SPAN class=515194100-08062007><FONT face=Arial
size=2>Can you post the RT_SiteConfig.pm file?</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>James
Alspach<BR><B>Sent:</B> Friday, 8 June 2007 10:37 AM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] I broke
it<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">What are some common things that
will make RT stop finding recipients? No recipients found. Not
sending.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I had this (RT v 3.6.1 and RTFM
2.2.0 RC5) finally working after installing on etch. I tried a few things
(I know, I know, if you knew what those ‘things’ were it would help to point me
in the right direction. Unfortunately I have done so many things now that
I do not even really know where the problem began.) and now email messages do
not get sent or logged to the history.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have configured exim4 per the
instructions and everything else in RT seems to work; I just can not get it to
send an email. <BR>I can send an email manually from the command
line<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="TEXT-INDENT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> echo ‘test’ | mail –s test <A
href="mailto:jalspach@shastacoe.org">jalspach@shastacoe.org</A><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">So I know that the MTA is alright
(at least as far as basic configuration). But for some reason RT just can
not find anybody to send email messages to.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Any help or suggestions would be
appreciated.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">James<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">PS I know I was a bad IT person for
not being more mindful of what I did and when I did it and for not having
backups; so we probably do not need to rehash that right now. Thrash me
all you like after we fix the problem ;-)<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Copperplate Gothic Light" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Copperplate Gothic Light'"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Copperplate Gothic Light" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Copperplate Gothic Light'"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Copperplate Gothic Light" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Copperplate Gothic Light'"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Copperplate Gothic Light" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Copperplate Gothic Light'"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Copperplate Gothic Light" size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Copperplate Gothic Light'">James
Alspach</SPAN></FONT><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><BR></SPAN></FONT><FONT face=Arial
size=1><SPAN style="FONT-SIZE: 7.5pt; FONT-FAMILY: Arial">Systems Applications
Technician<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><st1:place w:st="on"><st1:PlaceName w:st="on"><FONT
face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Shasta</SPAN></FONT></st1:PlaceName><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
<st1:PlaceType w:st="on">County</st1:PlaceType></SPAN></FONT></st1:place><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> Office of
Education</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><st1:Street w:st="on"><st1:address w:st="on"><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">1644 Magnolia
avenue</SPAN></FONT></st1:address></st1:Street><o:p></o:p></P>
<P class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><FONT face=Arial
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Redding</SPAN></FONT></st1:City><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">, <st1:State
w:st="on">California</st1:State></SPAN></FONT></st1:place><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">96003<BR></SPAN></FONT><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial"><A
title=mailto:jalspach@shastacoe.org href="mailto:jalspach@shastacoe.org"><FONT
size=2><SPAN style="FONT-SIZE: 10pt"><SPAN
title=mailto:jalspach@shastacoe.org>jalspach@shastacoe.org</SPAN></SPAN></FONT></A><BR></SPAN></FONT><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">(530)
225-0293<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=3><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">IT
Hotline: 225-0279</SPAN></FONT><FONT face=Arial><SPAN
style="FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><A title=mailto:hotline@shastacoe.org
href="mailto:hotline@shastacoe.org"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">hotline@shastacoe.org</SPAN></FONT></A><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV></BODY></HTML>