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<DIV dir=ltr align=left><SPAN class=776035816-11062007><FONT face=Arial size=2>I
forgot to mention we are using RT: 3.6.3.</FONT></SPAN></DIV>
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class=776035816-11062007><FONT face=Arial size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=776035816-11062007><FONT face=Arial
size=2>Thanks again,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=776035816-11062007><FONT face=Arial
size=2>Sean</FONT></SPAN></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Edge,
Sean<BR><B>Sent:</B> Monday, June 11, 2007 12:28 PM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] Display scrip
transactions in "Results:"<BR></FONT><BR></DIV>
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<P><FONT face=Arial size=2>I created a Scrip to make sure that "Time Worked" is
not zero when a ticket is 'resolved'. If there is no "Time Worked" defined
then I set the ticket status back to 'open' and log a comment. Here's the
code:</FONT></P>
<P><FONT face=Arial size=2>*****************</FONT> <BR><FONT face=Arial
size=2>if ((! defined($self->TicketObj->TimeWorked) ||</FONT> <BR><FONT
face=Arial size=2> ($self->TicketObj->TimeWorked == 0)) {
</FONT><BR><FONT face=Arial size=2> my ($id, $msg) =
$self->TicketObj->SetStatus("open");</FONT> <BR><FONT face=Arial
size=2> $self->TicketObj->Comment(Content => "You
must set the Time Worked!");</FONT> <BR><FONT face=Arial size=2>}</FONT>
<BR><FONT face=Arial size=2>return 1;</FONT> <BR><FONT face=Arial
size=2>*****************</FONT> </P>
<P><FONT face=Arial size=2>I would like to display the transaction ('resolved'
=> 'open') and possibly the message when it goes back to display the changes
made to the ticket. Currently here's all it displays:</FONT></P>
<P><FONT face=Arial size=2>*****************</FONT> <BR><FONT face=Arial>Results
</FONT></P>
<UL>
<LI><FONT face=Arial>Ticket 32: Status changed from 'open' to
'resolved'</FONT> </LI></UL>
<P><FONT face=Arial size=2>*****************</FONT> </P>
<P><FONT face=Arial size=2>Does anyone have any idea how to do this?
Otherwise they will probably be confused when the result shows that the ticket
was resolved but it's still open and they may not notice the comment at the end
of the thread.</FONT></P>
<P><FONT face=Arial size=2>Thanks for any insight/help.</FONT> </P>
<P><FONT face=Arial size=2>-Sean</FONT> </P><PRE> </PRE><pre>
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