<br><font size=2 face="sans-serif">
Hello
Ruslan,</font>
<br>
<br><font size=2 face="sans-serif">
I have looked into rt.log and I've found this:</font>
<br>
<br><font size=2 face="sans-serif">[Wed Jun 13 10:22:34 2007] [debug]:
About to think about scrips for transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)</font>
<br><font size=2 face="sans-serif">[Wed Jun 13 10:22:34 2007] [debug]:
About to prepare scrips for transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)</font>
<br><font size=2 face="sans-serif">[Wed Jun 13 10:22:34 2007] [debug]:
Found 3 scrips (/opt/rt3/lib/RT/Scrips_Overlay.pm:363)</font>
<br><font size=2 face="sans-serif">[Wed Jun 13 10:22:36 2007] [debug]:
About to commit scrips for transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:178)</font>
<br><font size=2 face="sans-serif">[Wed Jun 13 10:22:36 2007] [info]: <rt-3.6.1-962-1181730154-978.103-3-0@prokom.pl>
#103/1143 - Scrip 3 (/opt/rt3/lib/RT/Action/SendEmail.pm:238)</font>
<br><font size=2 face="sans-serif">[Wed Jun 13 10:22:36 2007] [info]: <rt-3.6.1-962-1181730154-978.103-3-0@prokom.pl>
No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250)</font>
<br><font size=2 face="sans-serif">[Wed Jun 13 10:22:36 2007] [info]: <rt-3.6.1-962-1181730155-90.103-4-0@prokom.pl>
#103/1143 - Scrip 4 (/opt/rt3/lib/RT/Action/SendEmail.pm:238)</font>
<br><font size=2 face="sans-serif">[Wed Jun 13 10:22:36 2007] [info]: <rt-3.6.1-962-1181730155-90.103-4-0@prokom.pl>
No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250)</font>
<br><font size=2 face="sans-serif">[Wed Jun 13 10:22:36 2007] [info]: Ticket
103 created in queue 'General' by stakowskim (/opt/rt3/lib/RT/Ticket_Overlay.pm:755)</font>
<br><font size=2 face="sans-serif">[Wed Jun 13 10:22:44 2007] [debug]:
RT::Date used date::parse to make 1970-01-01 -3600 (/opt/rt3/lib/RT/Date.pm:211)</font>
<br><font size=2 face="sans-serif">[Wed Jun 13 10:23:24 2007] [warning]:
Use of uninitialized value in pattern match (m//) at /opt/rt3/lib/RT/Transaction_Overlay.pm
line 1073. (/opt/rt3/lib/RT/Transaction_Overlay.pm:1073)</font>
<br>
<br>
<br>
<br><font size=2 face="sans-serif">
As it should be, the ticket # is 103. Having
found "No recipients found. Not sending" I immediately
looked for help on RT Wiki. I have found NoRecipFound but it is not my
case - I have problem namely with AutoReply. Its true that I tried to add
AdminCcs and Ccs to the recipients, but it shouldn't change the AutoReply
behavior. And I have managed to change it somehow. </font>
<br>
<br><font size=2 face="sans-serif">
Where
to look next - in SendEmail.pm ?</font>
<br><font size=2 face="sans-serif"><br>
Best regards</font>
<br>
<br><font size=2 face="sans-serif">Mariusz<br>
</font>
<br>
<br>
<br>
<table>
<tr valign=top>
<td>
<td><font size=1 face="sans-serif"><b>"Ruslan Zakirov" <ruz@bestpractical.com></b></font>
<br><font size=1 face="sans-serif">Wysłane przez: rt-users-bounces@lists.bestpractical.com</font>
<p><font size=1 face="sans-serif">2007-06-13 13:40</font>
<td><font size=1 face="Arial"> </font>
<br><font size=1 face="sans-serif"> Do:
"Mariusz Stakowski" <StakowskiM@prokom.pl></font>
<br><font size=1 face="sans-serif"> DW:
rt-users@lists.bestpractical.com</font>
<br><font size=1 face="sans-serif"> Temat:
Re: [rt-users] RT 3.6.1 - no more autoreply
?</font></table>
<br>
<br><font size=2><tt>On 6/13/07, Mariusz Stakowski <StakowskiM@prokom.pl>
wrote:<br>
><br>
>
Hello list,<br>
><br>
> Somehow I
managed RT to stop sending autoreply on ticket<br>
> creation. It seems I have changed some configuration parameter by
my<br>
> manipulations. First, I have tried to change Default Autoresponse
template.<br>
> I have just translated the text into our language. I don't think it
could<br>
> cause such result. Then, I manipulated with scrip #3 . I was
sure I<br>
> restored settings correctly, but now I'm not sure anymore. Anyway
the<br>
> current settings are the following:<br>
><br>
> condition : On CREATE<br>
> operation: Notify Requestors, Ccs and AdminCcs<br>
> template: GlobalTemplate: Autoreply<br>
> stage: TransactionCreate<br>
><br>
> Sendmail does
not seem to be concerned. In its maillog there<br>
> is no trace that it would try to send autoreply.<br>
><br>
>
I would be happy to get some
help. Where to<br>
> look first and how to proceed with<br>
> debugging it ?<br>
Start from RT log.<br>
<br>
<br>
><br>
><br>
> Best regards<br>
><br>
> Mariusz<br>
><br>
><br>
<br>
<br>
-- <br>
Best regards, Ruslan.<br>
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</tt></font>
<br>