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Hello list,</font>
<br>
<br><font size=2 face="sans-serif">
Somehow I managed RT to stop sending
autoreply on ticket creation. It seems I have changed some configuration
parameter by my manipulations. First, I have tried to change Default
Autoresponse template. I have just translated the text into our language.
I don't think it could cause such result. Then, I manipulated with
scrip #3 . I was sure I restored settings correctly, but now I'm not sure
anymore. Anyway the current settings are the following:</font>
<br>
<br><font size=2 face="sans-serif">condition : On CREATE</font>
<br><font size=2 face="sans-serif">operation: Notify Requestors, Ccs and
AdminCcs</font>
<br><font size=2 face="sans-serif">template: GlobalTemplate: Autoreply</font>
<br><font size=2 face="sans-serif">stage: TransactionCreate</font>
<br>
<br><font size=2 face="sans-serif">
Sendmail does not seem to be concerned. In
its maillog there is no trace that it would try to send autoreply. </font>
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<br><font size=2 face="sans-serif">
I would be happy to get some help. Where
to look first and how to proceed with</font>
<br><font size=2 face="sans-serif">debugging it ? </font>
<br>
<br>
<br><font size=2 face="sans-serif">Best regards <br>
<br>
Mariusz<br>
<br>
</font>