<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META NAME="Generator" CONTENT="MS Exchange Server version 6.5.7651.59">
<TITLE>Ticket Report We Use</TITLE>
</HEAD>
<BODY>
<DIV id=idOWAReplyText81198 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Ok, here is the report we
use, something simple that perhaps the community can build upon.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Cheers</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>Helmuth</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Helmuth Ramirez<BR><B>Sent:</B> Thu
3/29/2007 5:25 PM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> Ticket Report We
Use<BR></FONT><BR></DIV>
<DIV>
<P><FONT size=2>Hi everyone,<BR> Management wanted a report to review the
number of open/closed tickets on a daily basis. Our Helpdesk Supervisor
knows a little Crystal and came up with a simple report. I would like to
submit it to the community in case anyone else could use something like this
and/or improve on it. (share the wealth right?).<BR><BR>Attached is an
image file with what it looks like, as well as the Crystal Reports rpt
file.<BR><BR>Cheers<BR>Helmuth<BR></FONT></P></DIV>
<!--qsdbegin-->
<p> </p>
<br><hr color='#D2D3D2' noshade>
This Electronic message contains information from CompuPay which may <br>
be privileged. The information is intended to be for the use of the <br>
addressee only. If you are not the addressee, or the employee or agent <br>
responsible to deliver it to the intended recipient, note that any <br>
disclosure, copy distribution or use of the contents of this message <br>
is prohibited. If you have received this Electronic Message in error, <br>
please promptly notify the sender by return e-mail. For more <br>
information regarding our company please visit www.compupay.com<br>
http://www.compupay.com/<!--qsdend--><br></body></html>