<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001FD4">Hi,</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><FONT class="Apple-style-span" color="#001FD4"><BR></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001FD4">I've recently upgraded from RT3.2.3 to 3.6.3.</FONT><FONT class="Apple-style-span" color="#001FD4"> </FONT><FONT class="Apple-style-span" color="#001FD4">I ran all the upgrade scripts too, and all seemed fine.</FONT><FONT class="Apple-style-span" color="#001FD4"> </FONT><FONT class="Apple-style-span" color="#001FD4">I've granted my group full rights to assign/modify/see custom fields.</FONT><FONT class="Apple-style-span" color="#001FD4"> </FONT><FONT class="Apple-style-span" color="#001FD4">And I can see the fields and modify them using the "Comments Field" sub-window link just fine. </FONT><FONT class="Apple-style-span" color="#001FD4"> </FONT><FONT class="Apple-style-span" color="#001FD4">But if I use either the REPLY or COMMENTS link, and make any changes to any of the other fields (in addition to the custom fields), the other fields would update, but not the custom field.</FONT><FONT class="Apple-style-span" color="#001FD4"> </FONT><FONT class="Apple-style-span" color="#001FD4">If I just limit my changes to just the custom fields, then the changes will stick.</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><FONT class="Apple-style-span" color="#001FD4"><BR></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001FD4">Is there something I'm missing?</FONT><FONT class="Apple-style-span" color="#001FD4"> </FONT><FONT class="Apple-style-span" color="#001FD4">I would like to set values into the custom fields at the same time as updates to the other fields - it just makes sense to.</FONT><FONT class="Apple-style-span" color="#001FD4"> </FONT><FONT class="Apple-style-span" color="#001FD4">No other problems in the archives seemed to match this one.</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><FONT class="Apple-style-span" color="#001FD4"><BR></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001FD4">Thanks!</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT class="Apple-style-span" color="#001FD4">-Khai</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><BR class="khtml-block-placeholder"></DIV></BODY></HTML>