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<DIV dir=ltr align=left><SPAN class=456081816-22062007><FONT face=Verdana
color=#0000ff size=2>I created a thread about this in April, suggesting the
history could be collapsed. I think there was a feeling it could be done
and was desirable, but it would need someone with the time and ability to carry
it out.</FONT></SPAN></DIV>
<DIV><FONT face=Verdana color=#0000ff size=2></FONT> </DIV>
<DIV><FONT face=Verdana color=#0000ff size=2><A
href="http://lists.bestpractical.com/pipermail/rt-users/2007-April/045361.html">http://lists.bestpractical.com/pipermail/rt-users/2007-April/045361.html</A></FONT></DIV><!-- Converted from text/rtf format -->
<P><SPAN lang=en-gb><FONT face=Verdana size=2></FONT></SPAN> <SPAN
class=456081816-22062007><FONT face=Verdana color=#0000ff
size=2>Regards</FONT></SPAN><BR><SPAN lang=en-gb><FONT face=Verdana size=2>David
Rickard</FONT></SPAN> </P>
<DIV> </DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> Richard Brady [mailto:rnbrady@gmail.com]
<BR><B>Sent:</B> 22 June 2007 09:26<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] Reducing noise in
ticket history<BR></FONT><BR></DIV>
<DIV></DIV>Hi folks<BR><BR>Just installed RT for the first time, very nice piece
of software.<BR><BR>My team does IT support and operates mostly via email, often
messages end up with several emails worth of history attached to the bottom,
along with all the email disclaimers and other noise. <BR>
<OL>
<LI>Is there any way of hiding this (perhaps like gmail does) in RT, so that
each entry contains only the non-quoted part? <BR>
<LI>Can history entries be expanded / collapsed?
<LI>Is there any support for HTML email? </LI></OL>Regards,<BR>Richard<BR
clear=all><BR>-- <BR>Richard Brady<BR>T: +44 (0)7771 623 348<BR>E: <A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:rnbrady@gmail.com" target=_blank>rnbrady@gmail.com
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