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<p class=MsoNormal><span style='color:#1F497D'>NM… Sorry to bother the list
with this. It was a simple permissions issue. Users only had permission to
create tickets. For some reason I jumped to conclusions about it being an issue
with CommandByEmail. My bad… </span><span style='font-family:Wingdings;
color:#1F497D'>L</span><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Jeff
Platter<br>
<b>Sent:</b> Thursday, June 28, 2007 12:04 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Issue with command by email extension<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m using RT v3.6.3 and I have commandByEmail v0.05
installed. I’m having some issues when someone forwards or replies to a
message. They randomly get an email back that has Permission Denied in it. I believe
that it has to do with the fact that when you forward or reply toa
message it puts the old heading in the message such as:<o:p></o:p></p>
<p class=MsoNormal>From: this persons email<o:p></o:p></p>
<p class=MsoNormal>To: this persons email<o:p></o:p></p>
<p class=MsoNormal>Subject: this persons subject<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>How does commandByEmail know to ignore this? Or doesn’t it?
And if not, what can I do to prevent this from being a problem in the future?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal>-Jeff<o:p></o:p></p>
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believed to be clean. <o:p></o:p></span></p>
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