<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">
Got a pretty bad problem here.<div><br class="webkit-block-placeholder"></div><div>Just pressing 'Reply/Comment' on the top header bar of a ticket is causing transactions to be created, scrips to fire and therefore blank emails to get sent out based on those scrips.....</div><div><br class="webkit-block-placeholder"></div><div>If I press reply (which has '<domain>/Ticket/Update.html?Action=Respond&id=26552#updateticket' as the link) causes:</div><div><br><div>Jul 3 19:49:39 calypso RT: Use of uninitialized value in substitution (s///) at /opt/rt3/lib/RT/Interface/<a href="http://Web.pm">Web.pm</a> line 617. (/opt/rt3/lib/RT/Interface/<a href="http://Web.pm:617">Web.pm:617</a>) </div><div>Jul 3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414) </div><div>Jul 3 19:49:39 calypso RT: Guessed encoding: ascii </div><div>Jul 3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414) </div><div>Jul 3 19:49:39 calypso RT: Guessed encoding: ascii </div><div>Jul 3 19:49:39 calypso RT: About to think about scrips for transaction #264739 </div><div>Jul 3 19:49:39 calypso RT: About to prepare scrips for transaction #264739 </div><div>Jul 3 19:49:39 calypso RT: Found 2 scrips </div><div>Jul 3 19:49:39 calypso RT: Found 1 scrips </div><div>Jul 3 19:49:39 calypso RT: <<a href="mailto:rt-3.6.3-31704-1183488579-1069.26552-6-0@OrbisUK.com">rt-3.6.3-31704-1183488579-1069.26552-6-0@OrbisUK.com</a>> #26552/264739 - Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:243) </div><div>Jul 3 19:49:39 calypso RT: <<a href="mailto:rt-3.6.3-31704-1183488579-1069.26552-6-0@OrbisUK.com">rt-3.6.3-31704-1183488579-1069.26552-6-0@OrbisUK.com</a>> sent To: <email address> Cc: <email address> (/opt/rt3/lib/RT/Action/SendEmail.pm:274) </div><div>Jul 3 19:49:39 calypso RT: About to think about scrips for transaction #264740 </div><div><br class="webkit-block-placeholder"></div><div>Comment (<domain>/Ticket/Update.html?Action=Comment&id=26552#updateticket) does the following:</div><div><br class="webkit-block-placeholder"></div><div><div>Jul 3 19:52:12 calypso RT: Use of uninitialized value in substitution (s///) at /opt/rt3/lib/RT/Interface/<a href="http://Web.pm">Web.pm</a> line 617. (/opt/rt3/lib/RT/Interface/<a href="http://Web.pm:617">Web.pm:617</a>) </div><div>Jul 3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414) </div><div>Jul 3 19:52:12 calypso RT: Guessed encoding: ascii </div><div>Jul 3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414) </div><div>Jul 3 19:52:12 calypso RT: Guessed encoding: ascii </div><div>Jul 3 19:52:12 calypso RT: About to think about scrips for transaction #264742 </div><div>Jul 3 19:52:12 calypso RT: About to prepare scrips for transaction #264742 </div><div>Jul 3 19:52:12 calypso RT: Found 1 scrips </div><div>Jul 3 19:52:12 calypso RT: Found 0 scrips </div><br class="webkit-block-placeholder"></div><div>what possible transaction can get triggered by just pressing 'Reply/Comment'??????</div><div><br class="webkit-block-placeholder"></div><div>Cheers in advance!</div><div><br class="webkit-block-placeholder"></div><div>Justin</div><div> <span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div>------------------------------------------------------</div><div>Justin Hayes</div><div>Support Manager</div><div><a href="mailto:justin.hayes@orbisuk.com">justin.hayes@orbisuk.com</a></div><div><br class="khtml-block-placeholder"></div><br class="Apple-interchange-newline"></span></span></span> </div><br></div></body></html>