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<p style="margin: 0.0px 0.0px 13.0px 0.0px"><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">Ahh re-read the note about the bug:</span></font></p><p style="margin: 0.0px 0.0px 13.0px 0.0px"><font face="Helvetica" size="4" style="font: 13.0px Helvetica">NOTE: RT from 3.6.x up to 3.6.3 has a bug that creates an extra "correspond"-transaction to fetch the mailaddresses on a correspon-reply in transactionbatch-stage. A patch was posted to the rt-users list for this bug: <a href="http://lists.bestpractical.com/pipermail/rt-users/attachments/20070204/4f331f76/rt-3.6.3-transaction_batch.bin"><font color="#d61105" style="color: #d61105"><u>http://lists.bestpractical.com/pipermail/rt-users/attachments/20070204/4f331f76/rt-3.6.3-transaction_batch.bin</u></font></a></font></p><p style="margin: 0.0px 0.0px 13.0px 0.0px"><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">Read it before trying Batch out but hadn't understood it's implication.</span></font></p><p style="margin: 0.0px 0.0px 13.0px 0.0px"><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">Justin</span></font></p> <div> <span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div>------------------------------------------------------</div><div>Justin Hayes</div><div>Support Manager</div><div><a href="mailto:justin.hayes@orbisuk.com">justin.hayes@orbisuk.com</a></div><div><br class="khtml-block-placeholder"></div><br class="Apple-interchange-newline"></span></span></span> </div><br><div><div>On 3 Jul 2007, at 20:25, Justin Hayes wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"> <div>Hmm possibly a bug with UseTransactionBatch ?</div><div><br class="webkit-block-placeholder"></div><div>I'm using 3.6.3. If I put my scrips back to TransactionCreate instead of TransactionBatch it stops doing it again....</div><div><br class="webkit-block-placeholder"></div><div>Justin</div><div><br class="webkit-block-placeholder"></div><div> <span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div>------------------------------------------------------</div><div>Justin Hayes</div><div>Support Manager</div><div><a href="mailto:justin.hayes@orbisuk.com">justin.hayes@orbisuk.com</a></div><div><br class="khtml-block-placeholder"></div><br class="Apple-interchange-newline"></span></span></span> </div><br><div><div>On 3 Jul 2007, at 19:51, Justin Hayes wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"> Got a pretty bad problem here.<div><br class="webkit-block-placeholder"></div><div>Just pressing 'Reply/Comment' on the top header bar of a ticket is causing transactions to be created, scrips to fire and therefore blank emails to get sent out based on those scrips.....</div><div><br class="webkit-block-placeholder"></div><div>If I press reply (which has '<domain>/Ticket/Update.html?Action=Respond&id=26552#updateticket' as the link) causes:</div><div><br><div>Jul 3 19:49:39 calypso RT: Use of uninitialized value in substitution (s///) at /opt/rt3/lib/RT/Interface/<a href="http://Web.pm">Web.pm</a> line 617. (/opt/rt3/lib/RT/Interface/<a href="http://Web.pm:617">Web.pm:617</a>) </div><div>Jul 3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414) </div><div>Jul 3 19:49:39 calypso RT: Guessed encoding: ascii </div><div>Jul 3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414) </div><div>Jul 3 19:49:39 calypso RT: Guessed encoding: ascii </div><div>Jul 3 19:49:39 calypso RT: About to think about scrips for transaction #264739 </div><div>Jul 3 19:49:39 calypso RT: About to prepare scrips for transaction #264739 </div><div>Jul 3 19:49:39 calypso RT: Found 2 scrips </div><div>Jul 3 19:49:39 calypso RT: Found 1 scrips </div><div>Jul 3 19:49:39 calypso RT: <<a href="mailto:rt-3.6.3-31704-1183488579-1069.26552-6-0@OrbisUK.com">rt-3.6.3-31704-1183488579-1069.26552-6-0@OrbisUK.com</a>> #26552/264739 - Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:243) </div><div>Jul 3 19:49:39 calypso RT: <<a href="mailto:rt-3.6.3-31704-1183488579-1069.26552-6-0@OrbisUK.com">rt-3.6.3-31704-1183488579-1069.26552-6-0@OrbisUK.com</a>> sent To: <email address> Cc: <email address> (/opt/rt3/lib/RT/Action/SendEmail.pm:274) </div><div>Jul 3 19:49:39 calypso RT: About to think about scrips for transaction #264740 </div><div><br class="webkit-block-placeholder"></div><div>Comment (<domain>/Ticket/Update.html?Action=Comment&id=26552#updateticket) does the following:</div><div><br class="webkit-block-placeholder"></div><div><div>Jul 3 19:52:12 calypso RT: Use of uninitialized value in substitution (s///) at /opt/rt3/lib/RT/Interface/<a href="http://Web.pm">Web.pm</a> line 617. (/opt/rt3/lib/RT/Interface/<a href="http://Web.pm:617">Web.pm:617</a>) </div><div>Jul 3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414) </div><div>Jul 3 19:52:12 calypso RT: Guessed encoding: ascii </div><div>Jul 3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414) </div><div>Jul 3 19:52:12 calypso RT: Guessed encoding: ascii </div><div>Jul 3 19:52:12 calypso RT: About to think about scrips for transaction #264742 </div><div>Jul 3 19:52:12 calypso RT: About to prepare scrips for transaction #264742 </div><div>Jul 3 19:52:12 calypso RT: Found 1 scrips </div><div>Jul 3 19:52:12 calypso RT: Found 0 scrips </div><br class="webkit-block-placeholder"></div><div>what possible transaction can get triggered by just pressing 'Reply/Comment'??????</div><div><br class="webkit-block-placeholder"></div><div>Cheers in advance!</div><div><br class="webkit-block-placeholder"></div><div>Justin</div><div> <span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div>------------------------------------------------------</div><div>Justin Hayes</div><div>Support Manager</div><div><a href="mailto:justin.hayes@orbisuk.com">justin.hayes@orbisuk.com</a></div><div><br class="khtml-block-placeholder"></div><br class="Apple-interchange-newline"></span></span></span> </div><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Community help: <a href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<span class="Apple-converted-space"> </span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Buy a copy at <a href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a></div> </blockquote></div><br><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Community help: <a href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<span class="Apple-converted-space"> </span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Buy a copy at <a href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a></div> </blockquote></div><br></body></html>