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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi RT-<span class=SpellE>ers</span>,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>RT v3.6.2 (very recently upgraded from 3.4.2)<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>RTx</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>-Statistics
v0.1.8<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>OS = FC 5<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Database = <span class=SpellE>Postgres</span> v8.1<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We have migrated to the above server set, which included an RT
upgrade to 3.6.2 from 3.4.2.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Everything is running as it should apart from <span
class=SpellE>RTx</span>-Statistics… some of the data/charts are
recovered/displayed correctly, but others either show nothing (no table of data
& graph line of zero) or break (no table of data, hollow box & the IE <span
class=GramE>red cross</span> where the chart should be). It appears that
certain data just isn’t being recovered from the database… where it
does exist.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>These work</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>:<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:36.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Tickets by status<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:36.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Ticket trends by day<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:36.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Resolve Time Graph<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:36.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>FAQ<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>These don’t work:<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:36.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Tickets per day<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span>Multiple
Queues<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span>Time
to Resolve<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’ve played around with the regular <span
class=SpellE>callbacks</span> of RT to change the look of some of the main
pages, but I can’t seem to see what I need to change?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><span class=GramE><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Any suggestions?</span></font></span><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Steve<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Steve Platt<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Bioinformatics Unit: Statistics, Modelling &
Bioinformatics Department<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Center for Infections<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>Health Protection Agency<o:p></o:p></span></font></p>
<p class=MsoAutoSig><st1:City w:st="on"><st1:place w:st="on"><font size=3
face="Times New Roman"><span style='font-size:12.0pt;mso-no-proof:yes'>London</span></font></st1:place></st1:City><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoAutoSig><st1:country-region w:st="on"><st1:place w:st="on"><font
size=3 face="Times New Roman"><span style='font-size:12.0pt;mso-no-proof:
yes'>UK</span></font></st1:place></st1:country-region><span style='mso-no-proof:
yes'><o:p></o:p></span></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'>NW9 5EQ<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;mso-no-proof:yes'><a
href="http://www.hpa.org.uk/cfi/bioinformatics/index.htm">http://www.hpa.org.uk/cfi/bioinformatics/index.htm</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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