<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
<META NAME="Generator" CONTENT="MS Exchange Server version 6.5.7652.24">
<TITLE>AW: Re: [rt-users] Assigning Tickets</TITLE>
</HEAD>
<BODY>
<!-- Converted from text/plain format -->
<P><FONT SIZE=2>And I forgot, depending on your global setup (we granted globally to the requestor showticket,replytoticket) he can see the moved ticket or after move he gets a rt error with access denied.<BR>
<BR>
-----Original Message-----<BR>
From: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com><BR>
To: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com><BR>
Sent: Tue Jul 10 15:05:01 2007<BR>
Subject: Re: [rt-users] Assigning Tickets<BR>
<BR>
At Monday 7/9/2007 11:43 PM, you wrote:<BR>
>Okay, our general setup is this:<BR>
><BR>
>Group1 -> Queue1<BR>
><BR>
>Group2 -> Queue2<BR>
><BR>
>I want to be able for Group1 to move a ticket into Queue2 but NOT be able to<BR>
>see any of the tickets in Queue2 and vice versa.<BR>
><BR>
>Is this possible?<BR>
><BR>
>Thanks,<BR>
>Marc<BR>
<BR>
Hi Marc,<BR>
<BR>
Did you try this? I think all a user needs to move a ticket to<BR>
another queue is ModifyTicket rights on the original queue.<BR>
<BR>
Steve <BR>
<BR>
_______________________________________________<BR>
<A HREF="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A><BR>
<BR>
Community help: <A HREF="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A><BR>
Commercial support: sales@bestpractical.com<BR>
<BR>
<BR>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<BR>
Buy a copy at <A HREF="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A><BR>
</FONT>
</P>
</BODY>
</HTML>