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<DIV><SPAN class=493110416-11072007><FONT face=Arial size=2>Hello
everyone...</FONT></SPAN></DIV>
<DIV><SPAN class=493110416-11072007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=493110416-11072007><FONT face=Arial size=2>RT 3.6.3, RHEL,
Oracle DB.</FONT></SPAN></DIV>
<DIV><SPAN class=493110416-11072007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=493110416-11072007><FONT face=Arial size=2>I have a cron job I
created in cron.hourly...its pretty simplistic and the command works great when
I run it directly. Being very new to Linux, I was hoping one of you
may notice something simple that I am missing here.</FONT></SPAN></DIV>
<DIV><SPAN class=493110416-11072007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=493110416-11072007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=493110416-11072007><FONT face=Arial
size=2>#!/bin/sh</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV><SPAN class=493110416-11072007><FONT face=Arial
size=2>/opt/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg
"( Status = 'new' OR Status = 'open' OR Status = 'stalled' ) AND
( 'CF.{Severity Level}' LIKE 'Sev 2 (Premier Support ONLY)' )
AND ( 'CF.{Customer}' NOT LIKE '%(p)' AND 'CF.{Customer}' NOT LIKE
'%(ep)' )" --action
RT::Action::DemotePremierLevel</FONT></SPAN></DIV>
<DIV><SPAN class=493110416-11072007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=493110416-11072007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=493110416-11072007><FONT face=Arial
size=2>Thanks,</FONT></SPAN></DIV>
<DIV><SPAN class=493110416-11072007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=493110416-11072007></SPAN><FONT face=Arial
size=2></FONT> </DIV>
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align=left><FONT size=2><SPAN><STRONG><FONT size=3><FONT size=2><SPAN
class=493110416-11072007>-</SPAN>Stark</FONT></FONT></STRONG></SPAN></FONT></SPAN></P></DIV></BODY></HTML>