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<p class=MsoNormal><span style='color:#1F497D'>I thought I might Bump my
question in case it got lost in the weekend mail. </span><span
style='font-family:Wingdings;color:#1F497D'>J</span><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>BenR<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>p.s. apologies for the
signature, I am trying to get that appendage changed. ;-)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal style='margin-left:36.0pt'><b><span lang=EN-US
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Ben
Robson<br>
<b>Sent:</b> Saturday, 14 July 2007 4:00 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Show updated tickets<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'>Greetings.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'>I am attempting to work out how
to highlight tickets in searches that were last updated by someone other than
the owner.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'>So far I have defined css
components called .updatedoddline and .updatedevenline and have also worked out
I need to put a test statement around “$m->out('<tr class="' . (
$Warning ? 'warnline' : $i % 2 ? 'oddline' : 'evenline' ) . '" >' );”
in <foobar>/Elements/CollectionAsTable/Row<o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'>In pseudo-code what I think I need
to wrap around this line (and similarly with the later line) is:<o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'>If ($SearchResult->Owner ne
$SearchResult->LastUpdatedBy) {<o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'>$m->out('<tr
class="' . ( $Warning ? 'warnline' : $i % 2 ? 'updatedoddline' :
updated'evenline' ) . '" >' );<o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'>} else {<o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'>
$m->out('<tr class="' . ( $Warning ? 'warnline' : $i % 2 ? 'oddline'
: 'evenline' ) . '" >' );<o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'>}<o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'>But what I can’t work out is the
right syntax/code for “$SearchResult->Owner” and
“$SearchResult->LastUpdatedBy” for the test.<o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'>Does anyone have any tips for me?<o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'>Thanks,<o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'>BenR<o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p>
<pre style='margin-left:36.0pt'>****** Internet + Voice + Telephony + IT Services + Hardware/Software ******<o:p></o:p></pre><pre
style='margin-left:36.0pt'>February 2007 - Systems integration company TLC IT's product / services<o:p></o:p></pre><pre
style='margin-left:36.0pt'>expansion is complete, with the introduction of Voice and Internet services<o:p></o:p></pre><pre
style='margin-left:36.0pt'>rounding out their Juniper Elite Security Partnership, Avaya Telephony and <o:p></o:p></pre><pre
style='margin-left:36.0pt'>traditional IT Infrastructure support services.<o:p></o:p></pre><pre
style='margin-left:36.0pt'>"With the expansion of our business into Telephony and Security over the past 18<o:p></o:p></pre><pre
style='margin-left:36.0pt'>months, it made perfect sense to introduce Voice and Data services" stated<o:p></o:p></pre><pre
style='margin-left:36.0pt'>Managing Director Alan Champan. "Clients want a single point of contact or more<o:p></o:p></pre><pre
style='margin-left:36.0pt'>importantly a single point of responsibility when it comes to managing all these<o:p></o:p></pre><pre
style='margin-left:36.0pt'>services, our client enjoy not only the benefits of dealing with one<o:p></o:p></pre><pre
style='margin-left:36.0pt'>organisation, but also cost savings by combining all these services, both in<o:p></o:p></pre><pre
style='margin-left:36.0pt'>management and direct product costs, it is a win / win situation."<o:p></o:p></pre><pre
style='margin-left:36.0pt'>TLC IT is set to become one of the largest IT & T organisations in Australia,<o:p></o:p></pre><pre
style='margin-left:36.0pt'>for further information on our services visit www.tlcit.biz or call 03 9922 0000<o:p></o:p></pre><pre
style='margin-left:36.0pt'><o:p> </o:p></pre><pre style='margin-left:36.0pt'>The information contained in this communication is intended solely for the use of<o:p></o:p></pre><pre
style='margin-left:36.0pt'>the individual or entity to whom it is addressed and others authorised to receive<o:p></o:p></pre><pre
style='margin-left:36.0pt'>it. It may contain confidential or legally privileged information. If you are<o:p></o:p></pre><pre
style='margin-left:36.0pt'>not the intended recipient you are hereby notified that any disclosure, copying,<o:p></o:p></pre><pre
style='margin-left:36.0pt'>distribution or taking any action in reliance on the contents of this information<o:p></o:p></pre><pre
style='margin-left:36.0pt'>is strictly prohibited and may be unlawful. If you have received this<o:p></o:p></pre><pre
style='margin-left:36.0pt'>communication in error, please notify us immediately by responding to this email<o:p></o:p></pre><pre
style='margin-left:36.0pt'>and then delete it, and any associated attachments, from your system. Thank you.<o:p></o:p></pre></div>
<pre>****** Internet + Voice + Telephony + IT Services + Hardware/Software ******
February 2007 - Systems integration company TLC IT's product / services
expansion is complete, with the introduction of Voice and Internet services
rounding out their Juniper Elite Security Partnership, Avaya Telephony and
traditional IT Infrastructure support services.
"With the expansion of our business into Telephony and Security over the past 18
months, it made perfect sense to introduce Voice and Data services" stated
Managing Director Alan Champan. "Clients want a single point of contact or more
importantly a single point of responsibility when it comes to managing all these
services, our client enjoy not only the benefits of dealing with one
organisation, but also cost savings by combining all these services, both in
management and direct product costs, it is a win / win situation."
TLC IT is set to become one of the largest IT & T organisations in Australia,
for further information on our services visit www.tlcit.biz or call 03 9922 0000
The information contained in this communication is intended solely for the use of
the individual or entity to whom it is addressed and others authorised to receive
it. It may contain confidential or legally privileged information. If you are
not the intended recipient you are hereby notified that any disclosure, copying,
distribution or taking any action in reliance on the contents of this information
is strictly prohibited and may be unlawful. If you have received this
communication in error, please notify us immediately by responding to this email
and then delete it, and any associated attachments, from your system. Thank you.
</pre></body>
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