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<DIV><FONT face=Arial size=2>This afternoon I installed RT 3.6.4, Ive setup a
queue, I can email into it, I can get a response to say a ticket has been
created, but I cannot seem to get it to reply with my own custom
message.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Unless Im missing something so bleedingly obvious,
this is what Ive done:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>1. Click on Configuration, Queues, select my queue,
click Templates, and create a template</FONT></DIV>
<DIV><FONT face=Arial size=2>2. click on Scrips, then New scrip, and add a scrip
using the following parameters:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Description: Requestor creates ticket</FONT></DIV>
<DIV><FONT face=Arial size=2>Condition: On Create</FONT></DIV>
<DIV><FONT face=Arial size=2>Action: Autoreply To Requestors</FONT></DIV>
<DIV><FONT face=Arial size=2>Template: the template I created above</FONT></DIV>
<DIV><FONT face=Arial size=2>Stage: TransactionCreate</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>3. send a new test email to my
queue</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>However, I still receive an auto reply message
as per the global default template.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Ive tried logging out of RT then back in, disabling
the global default (afterwhich I dont receive any auto response at all, so
clearly it is relying on the global default scrip), and even restarting
Apache but still it doesnt send *my* message.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Ive got Apache 1.3.33 running on FreeBSD 5.3, its a
little bit old I know, but this is my play/dev box :-)</FONT></DIV>
<DIV><FONT face=Arial size=2>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Have I missed something, or is it not working as it
should?</FONT></DIV>
<DIV> </DIV></FONT></DIV>
<DIV><FONT face=Arial size=2>Thanks!</FONT></DIV></BODY></HTML>