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Hi Tom,<br><br>
Try naming your local template Autoreply<br><br>
If a queue template has the same name as a global template it will be
used instead of the global. I think this is what you want.<br><br>
It would seem that your scrip should work, but it might be that RT only
triggers one scrip per transaction and that the global OnCreate is
winning the coin toss. Early on I disabled every global scrip and
just create the ones that I need locally. This way there are no
surprises when RT sends a reply that I didn't want sent. I do have
1 global scrip, but I wrote it and I know that I want it to work across
all queues (it's an e-mail password reset scrip).<br><br>
Regards,<br>
Gene<br><br>
At 04:38 AM 7/22/2007, Tom Storey wrote:<br>
<blockquote type=cite class=cite cite=""><font face="arial" size=2>This
afternoon I installed RT 3.6.4, Ive setup a queue, I can email into it, I
can get a response to say a ticket has been created, but I cannot seem to
get it to reply with my own custom message.<br>
</font> <br>
<font face="arial" size=2>Unless Im missing something so bleedingly
obvious, this is what Ive done:<br>
</font> <br>
<font face="arial" size=2>1. Click on Configuration, Queues, select my
queue, click Templates, and create a template<br>
2. click on Scrips, then New scrip, and add a scrip using the following
parameters:<br>
</font> <br>
<font face="arial" size=2>Description: Requestor creates ticket<br>
Condition: On Create<br>
Action: Autoreply To Requestors<br>
Template: the template I created above<br>
Stage: TransactionCreate<br>
</font> <br>
<font face="arial" size=2>3. send a new test email to my queue<br>
</font> <br>
<font face="arial" size=2>However, I still receive an auto reply message
as per the global default template.<br>
</font> <br>
<font face="arial" size=2>Have I missed something, or is it not working
as it should?</font></blockquote>
<x-sigsep><p></x-sigsep>
<br>
-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
San Diego State University</body>
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