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<P><FONT SIZE=2 FACE="Arial">Recently installed RT3.6.3 on solaris 10 x86 but I am encountering this problem where I am unable to create a ticket via email. Nothing happens and the rt.log shows the below error message when maunually attempting. I am however able to create a ticket from the web page. Please any help is appreciated. Thank you in advance.</FONT></P>
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<P><FONT SIZE=2 FACE="Arial"># echo "test" | /opt/csw/rt3/bin/rt-mailgate --queue 'helpdesk' --action correspond --url </FONT><A HREF="http://helpdesk.wilshire.com/"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://helpdesk.wilshire.com/</FONT></U></A>
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<P><FONT SIZE=2 FACE="Arial">[Fri Jul 27 01:51:44 2007] [warning]: Encode::Guess failed: ; fallback to iso-8859-1 (/opt/csw/rt3/lib/RT/I18N.pm:414)</FONT>
<BR><FONT SIZE=2 FACE="Arial">[Fri Jul 27 01:51:44 2007] [error]: Could not record email: Could not load a valid user (/opt/csw/rt3/share/html/REST/1.0/NoAuth/mail-gateway:73)</FONT></P>
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<P><FONT SIZE=2 FACE="Arial">>/etc/mail/aliases</FONT>
<BR><FONT SIZE=2 FACE="Arial">#######################</FONT>
<BR><FONT SIZE=2 FACE="Arial"># Local aliases below #</FONT>
<BR><FONT SIZE=2 FACE="Arial">#######################</FONT>
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<P><FONT SIZE=2 FACE="Arial">helpdesk: "|/opt/csw/rt3/bin/rt-mailgate --queue 'helpdesk' --action correspond</FONT>
<BR><FONT SIZE=2 FACE="Arial">--url </FONT><A HREF="http://helpdesk.wilshire.com/"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://helpdesk.wilshire.com/</FONT></U></A><FONT SIZE=2 FACE="Arial">"</FONT>
<BR><FONT SIZE=2 FACE="Arial">helpdesk-comment: "|/opt/csw/rt3/bin/rt-mailgate --queue 'helpdesk' --action com</FONT>
<BR><FONT SIZE=2 FACE="Arial">ment --url </FONT><A HREF="http://helpdesk.wilshire.com/"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://helpdesk.wilshire.com/</FONT></U></A><FONT SIZE=2 FACE="Arial">"</FONT>
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<P><FONT SIZE=2 FACE="Arial">it-projects: "|/opt/csw/rt3/bin/rt-mailgate --queue 'it-projects' --action corre</FONT>
<BR><FONT SIZE=2 FACE="Arial">spond --url </FONT><A HREF="http://helpdesk.wilshire.com/"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://helpdesk.wilshire.com/</FONT></U></A><FONT SIZE=2 FACE="Arial">"</FONT>
<BR><FONT SIZE=2 FACE="Arial">it-projects-comment: "|/opt/csw/rt3/bin/rt-mailgate --queue 'it-projects' --acti</FONT>
<BR><FONT SIZE=2 FACE="Arial">on comment --url </FONT><A HREF="http://helpdesk.wilshire.com/"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://helpdesk.wilshire.com/</FONT></U></A><FONT SIZE=2 FACE="Arial">"</FONT>
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<P><FONT SIZE=2 FACE="Arial">change: "|/opt/csw/rt3/bin/rt-mailgate --queue 'ChangeRequests' --action corresp</FONT>
<BR><FONT SIZE=2 FACE="Arial">ond -- url </FONT><A HREF="http://helpdesk.wilshire.com/"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://helpdesk.wilshire.com/</FONT></U></A><FONT SIZE=2 FACE="Arial">"</FONT>
<BR><FONT SIZE=2 FACE="Arial">change-comment: "|/opt/csw/rt3/bin/rt-mailgate --queue 'ChangeRequests' --action</FONT>
<BR><FONT SIZE=2 FACE="Arial"> comment --url </FONT><A HREF="http://helpdesk.wilshire.com/"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://helpdesk.wilshire.com/</FONT></U></A><FONT SIZE=2 FACE="Arial">"</FONT>
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