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<p class=MsoNormal><font size=2 color=black face=Verdana><span lang=EN-GB
style='font-size:10.0pt;font-family:Verdana;color:black'>Hi everyone,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Verdana><span lang=EN-GB
style='font-size:10.0pt;font-family:Verdana;color:black'>We have:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>
-RT 3.7.5<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>
- DBIx-SearchBuilder-1.45.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>
-RTFM 2.2 ORC5<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>
-RT-IR 2.1.5<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>
-Apache 1.3.34 / FastCgi<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>Hello, If I try to edit an Incident or an Incident
Report and I click in Save Changes,<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>i get this error:<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>error: Can't call method
"id" on an undefined value at /opt/rt3/lib/RT/Interface/Web.pm line
1179.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>context: <o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>... <o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>1175: next unless $arg
=~ /^Object-([\w:]+)-(\d*)-CustomField-(\d+)-(.*)$/;<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>1176: <o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>1177: <o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>1178: my $Object =
$args{'Object'} if exists $args{'Object'};<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>1179: my $id =
$Object->id || 0;<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>1180: <o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>1181: # For each of
those objects, find out what custom fields we want to work with.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>1182:
$custom_fields_to_mod{ $1 }{ $2 || $id }{ $3 }{ $4 } = $ARGSRef->{ $arg };<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>1183: }<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>... <o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>code stack:
/opt/rt3/lib/RT/Interface/Web.pm:1179<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>/opt/rt3/lib/RT/Interface/Web.pm:1163<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>/opt/rt3/share/html/RTIR/Incident/Edit.html:181<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>/opt/rt3/share/html/RTIR/Edit.html:232<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>/opt/rt3/share/html/autohandler:290<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'>Can't call method "id" on an undefined value
at /opt/rt3/lib/RT/Interface/Web.pm line 1179.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<pre><font size=2 face="Courier New"><span lang=EN-GB style='font-size:10.0pt'>Has anyone seen this before?<o:p></o:p></span></font></pre>
<p class=MsoPlainText><font size=2 face=Courier><span lang=EN-GB
style='font-size:10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span style='font-size:10.0pt'>Thanks
in advance,<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face=Courier><span style='font-size:10.0pt'>Nacho.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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