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<p>James,<br>
<br>
Thanks for pointing that out.<br>
I was following some instructions somewhere in setting that up. <br>
If I can find them, and I didn't just follow them wrong, then I'll correct them !<br>
<br>
Unfortunately, your suggestion hasn't fixed my problem, but has got me thinking along different lines.<br>
I noticed these two lines in the System Configuration in the web interface<br>
<font size="4">RT::MasonLocalComponentRoot /usr/local/lib/rt3/html </font><br>
<font size="4">RT::LocalPath /usr/local/lib/rt3 </font><br>
<br>
Should either or both of these point to<br>
/usr/share/rt3/local/html <br>
??<br>
<br>
Luke<br>
<br>
<img width="16" height="16" src="cid:1__=0FBBF9A2DFC12A8A8f9e8a93df9@mtl-inst.com" border="0" alt="Inactive hide details for Re: [rt-users] Trying to change the logo. Fedora Core 7, RT3.6.3 yum install">Re: [rt-users] Trying to change the logo. Fedora Core 7, RT3.6.3 yum install<br>
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<b><font color="#E26200">James Moseley</font></b></td><td width="1%" valign="middle"><img width="18" height="1" src="cid:3__=0FBBF9A2DFC12A8A8f9e8a93df9@mtl-inst.com" border="0" alt=""><br>
<font color="#929292">to:</font></td><td width="100%" valign="middle"><img width="1" height="1" src="cid:3__=0FBBF9A2DFC12A8A8f9e8a93df9@mtl-inst.com" border="0" alt=""><br>
Luke E Morgan, rt-users</td><td width="1%" valign="middle"><img width="141" height="1" src="cid:3__=0FBBF9A2DFC12A8A8f9e8a93df9@mtl-inst.com" border="0" alt=""><br>
<div align="right"><font size="2">08/08/2007 15:44</font></div></td></tr>
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<tt>Luke, just realized my response below was not sent to the list yesterday.<br>
Reading your recent post, I just noticed something from your original post<br>
yesterday:<br>
<br>
> It has been installed into<br>
> /usr/share/rt3<br>
> I've created /usr/local/rt3/html/Elements/<br>
> and copied the Logo file into that directory.<br>
<br>
I am not familiar with the FC7 yum package of RT, but if the RT is<br>
installed in /usr/share/rt3, why did you create your 'local' directory in<br>
/usr/local?<br>
<br>
You should have copied the Logo file to: /usr/share/rt3/local/html/Elements<br>
(if you install from source, you have to create the Elements directory).<br>
<br>
Unless there is something odd about the FC7 package, you currently have put<br>
your Logo file in a directory (/usr/local/x.x.x) that will never be read by<br>
RT. Perhaps you simply made a typo in your post?<br>
<br>
<br>
James Moseley<br>
<br>
<br>
<br>
<br>
<br>
James <br>
Moseley/BTV/PEGAS <br>
US To <br>
Luke E Morgan <br>
08/07/2007 08:35 <lmorgan@mtl-inst.com> <br>
AM cc <br>
<br>
Subject <br>
Re: [rt-users] Trying to change the <br>
logo. Fedora Core 7, RT3.6.3 yum <br>
install(Document link: James <br>
Moseley) <br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
I know this is covered somewhere in the documentation, cause I had to<br>
figure this out at one point myself. The method you are using below is for<br>
versions prior to 3.6.x. For 3.6.x versions, to change the logo you need<br>
put customized changes in the local directory. So, in your case, you'd<br>
need to create /usr/local/rt3/local/html/Elements/ - then copy in the Logo<br>
file, edit, delete the whole mason cache (looks like you are only deleting<br>
parts of it?), and restart apache.<br>
<br>
If that doesn't work, try getting rid of the Logo syntax in<br>
RT_SiteConfig.pm and manually putting that stuff in the Logo file. For<br>
example:<br>
<br>
<a href="http://<RT URL>"><img src="<%$RT::WebImagesURL%>/<picutre<br>
file>" alt="<%loc("<picture title>")%>"width="92" height="50"></a><br>
<br>
In order for the following to work, you'd need to define RT::WebImagesURL<br>
in your RT_SiteConfig.pm:<br>
<br>
Set($WebPath , "/rt");<br>
Set($WebBaseURL , "https://<base RT URL>");<br>
Set($WebImagesURL , $WebPath . "/NoAuth/images/");<br>
<br>
<br>
<br>
James Moseley<br>
<br>
<br>
<br>
<br>
<br>
Luke E Morgan <br>
<lmorgan@mtl-inst <br>
.com> To <br>
Sent by: rt-users@lists.bestpractical.com <br>
rt-users-bounces@ cc <br>
lists.bestpractic <br>
al.com Subject <br>
[rt-users] Trying to change the <br>
logo. Fedora Core 7, RT3.6.3 yum <br>
08/07/2007 04:20 install <br>
AM <br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
I'm sure I'm just missing something simple, but I cannot seem to change the<br>
BP logo on my install of RT 3.6.3 on Fedora Core 7.<br>
I've installed RT using yum (lazy I know, but it works apart from this<br>
issue).<br>
<br>
It has been installed into<br>
/usr/share/rt3<br>
I've created /usr/local/rt3/html/Elements/<br>
and copied the Logo file into that directory.<br>
<br>
I've added the logo I want to use into /usr/share/rt3/html/NoAuth/images<br>
It is a 92x50pixels jpeg.<br>
<br>
Following suggestions from the wiki and the mailing list archives, I put<br>
this line into the Logo file :<br>
<a href="<%$RT::LogoLinkURL%>"><img src="<%$RT::LogoURL%>" alt="Intranet"<br>
width="<%$RT::LogoWidth%>" height="<%$RT::LogoHeight%>" /></a><br>
<br>
I have modified by RT_SiteConfig.pm file.<br>
If I log into the web interface, under tools, choose system configuration,<br>
the following variables are set :<br>
RT::LogoLinkURL </tt><tt><a href="http://192.168.66.1">http://192.168.66.1</a></tt><tt><br>
RT::LogoURL /rt3/NoAuth/images/mtllogo.jpg<br>
RT::LogoWidth 92<br>
RT::LogoHeight 50<br>
RT::MasonDataDir /var/cache/rt3/mason_data<br>
<br>
I've tried stopping the webserver, deleting Logo.obj from<br>
/var/cache/rt3/mason_data/obj/3989424063/standard<br>
When I restart apache, and refresh the RT page, Logo.obj is recreated with<br>
the best practical logo in it.<br>
<br>
Where am I going wrong ? Can anyone point me in the right direction please<br>
?<br>
<br>
Thanks in advance<br>
<br>
Luke<br>
<br>
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