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<P><FONT SIZE=2>Nobody have a hint on this problem?!?<BR>
<BR>
Torsten<BR>
<BR>
-----Original Message-----<BR>
From: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com><BR>
To: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com><BR>
CC: j@bestpractical.com <j@bestpractical.com><BR>
Sent: Mon Jul 30 10:10:01 2007<BR>
Subject: [rt-users] Issue with Extended mail commands / CommandByMail<BR>
<BR>
Hi RT Users, Jesse,<BR>
<BR>
At weekend we tried to use commandbymail extension, but it ends up in<BR>
lots of trouble.<BR>
<BR>
For me it looks like (and that's what I also found at the lilst inside a<BR>
posting from Robert G. Werner) Command By Mail is trying to handle all<BR>
Words he find with an ":", that's not good!<BR>
<BR>
Example:<BR>
<BR>
A Mail with the Content:<BR>
<BR>
System_Name: ASKNEHST<BR>
Order_Type: new<BR>
<BR>
Generates this Error:<BR>
<BR>
Failed command 'system_name: ASKNEHST'<BR>
Error message: Command 'system_name' is unknown<BR>
<BR>
Failed command 'Order_type: new'<BR>
Error message: Command 'order_type' is unknown<BR>
<BR>
But from my Point of view, it will make more sense to handle only the<BR>
known commands and not each word he finds separated with the ":"<BR>
<BR>
Any Ideas how to fix this???<BR>
<BR>
Torsten<BR>
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