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<td width="30%"><div align="right"><table border=0 cellspacing=0 cellpadding=0><tr><td><A href="http://www.foreshore.net"><IMG border="0" style="border:0;" alt="Foreshore" src="cid:107082809190200801@service1.mimecast-offshore.com" ></A></td></tr></table></div></td>
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<td>Hi,<BR>
<BR>
We recently began experiencing a strange issue, if an external user<BR>
replies to a ticket and he is not the requester, a watcher or associated<BR>
with the ticket in anyway he should get a permission denied bounce<BR>
message because we only allow replyToTicket from the Requester.<BR>
<BR>
However recently the user is not getting this bounce message the content<BR>
is not added to the the ticket and the users does not know it has<BR>
bounced so it is like the email simply disappears.<BR>
<BR>
I have included the rt debug output from when this mail arrives<BR>
<BR>
[Thu Aug 23 10:02:14 2007] [debug]: Converting 'WINDOWS-1252' to 'utf-8'<BR>
for text/plain - RE: [foreshore.net #85556] [Comment] Test - do not<BR>
delete (/usr/local/rt3/lib/RT/I18N.pm:221)<BR>
[Thu Aug 23 10:02:14 2007] [debug]: Found a ticket ID. It's 85556<BR>
(/usr/local/rt3/lib/RT/Interface/Email.pm:477)<BR>
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::CanonicalizeEmailAddress :<BR>
called with "dave.wells@jerseymail.co.uk" by RT::CurrentUser<BR>
/usr/local/rt3/lib/RT/CurrentUser.pm 218<BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:326)<BR>
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo<BR>
called with baseDN "dc=is,dc=foreshore,dc=net" and filter<BR>
"mail=dave.wells@jerseymail.co.uk" by RT::User<BR>
/usr/local/rt3/local/lib/RT/User_Local.pm 332<BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)<BR>
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :<BR>
dc=is,dc=foreshore,dc=net <a href="mailto:mail=dave.wells@jerseymail.co.uk">mail=dave.wells@jerseymail.co.uk</a> => <BR>
EmailAddress: , Name: , RealName:<BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:563)<BR>
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo<BR>
called with baseDN "dc=is,dc=foreshore,dc=net" and filter<BR>
"mailRoutingAddress=dave.wells@jerseymail.co.uk" by RT::User<BR>
/usr/local/rt3/local/lib/RT/User_Local.pm 332<BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)<BR>
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :<BR>
dc=is,dc=foreshore,dc=net <a href="mailto:mailRoutingAddress=dave.wells@jerseymail.co.uk">mailRoutingAddress=dave.wells@jerseymail.co.uk</a> <BR>
=> EmailAddress: , Name: , RealName:<BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:563)<BR>
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo<BR>
called with baseDN "dc=is,dc=foreshore,dc=net" and filter<BR>
"mailAlternateAddress=dave.wells@jerseymail.co.uk" by RT::User<BR>
/usr/local/rt3/local/lib/RT/User_Local.pm 332<BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)<BR>
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :<BR>
dc=is,dc=foreshore,dc=net<BR>
<a href="mailto:mailAlternateAddress=dave.wells@jerseymail.co.uk">mailAlternateAddress=dave.wells@jerseymail.co.uk</a> => EmailAddress: , <BR>
Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563)<BR>
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo<BR>
called with baseDN "dc=is,dc=foreshore,dc=net" and filter<BR>
"mail=smtp:dave.wells@jerseymail.co.uk" by RT::User<BR>
/usr/local/rt3/local/lib/RT/User_Local.pm 332<BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)<BR>
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :<BR>
dc=is,dc=foreshore,dc=net mail=smtp:dave.wells@jerseymail.co.uk =><BR>
EmailAddress: , Name: , RealName:<BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:563)<BR>
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo<BR>
called with baseDN "dc=is,dc=foreshore,dc=net" and filter<BR>
"mailRoutingAddress=smtp:dave.wells@jerseymail.co.uk" by RT::User<BR>
/usr/local/rt3/local/lib/RT/User_Local.pm 332<BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)<BR>
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :<BR>
dc=is,dc=foreshore,dc=net<BR>
mailRoutingAddress=smtp:dave.wells@jerseymail.co.uk => EmailAddress: ,<BR>
Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563)<BR>
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo<BR>
called with baseDN "dc=is,dc=foreshore,dc=net" and filter<BR>
"mailAlternateAddress=smtp:dave.wells@jerseymail.co.uk" by RT::User<BR>
/usr/local/rt3/local/lib/RT/User_Local.pm 332<BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)<BR>
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :<BR>
dc=is,dc=foreshore,dc=net<BR>
mailAlternateAddress=smtp:dave.wells@jerseymail.co.uk => EmailAddress:<BR>
, Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563)<BR>
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo<BR>
called with baseDN "dc=is,dc=foreshore,dc=net" and filter<BR>
"mail=SMTP:dave.wells@jerseymail.co.uk" by RT::User<BR>
/usr/local/rt3/local/lib/RT/User_Local.pm 332<BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)<BR>
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :<BR>
dc=is,dc=foreshore,dc=net mail=SMTP:dave.wells@jerseymail.co.uk =><BR>
EmailAddress: , Name: , RealName:<BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:563)<BR>
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo<BR>
called with baseDN "dc=is,dc=foreshore,dc=net" and filter<BR>
"mailRoutingAddress=SMTP:dave.wells@jerseymail.co.uk" by RT::User<BR>
/usr/local/rt3/local/lib/RT/User_Local.pm 332<BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)<BR>
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :<BR>
dc=is,dc=foreshore,dc=net<BR>
mailRoutingAddress=SMTP:dave.wells@jerseymail.co.uk => EmailAddress: ,<BR>
Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563)<BR>
[Thu Aug 23 10:02:14 2007] [debug]: RT::User::LookupExternalUserInfo<BR>
called with baseDN "dc=is,dc=foreshore,dc=net" and filter<BR>
"mailAlternateAddress=SMTP:dave.wells@jerseymail.co.uk" by RT::User<BR>
/usr/local/rt3/local/lib/RT/User_Local.pm 332<BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:508)<BR>
[Thu Aug 23 10:02:14 2007] [info]: RT::User::LookupExternalUserInfo :<BR>
dc=is,dc=foreshore,dc=net<BR>
mailAlternateAddress=SMTP:dave.wells@jerseymail.co.uk => EmailAddress:<BR>
, Name: , RealName: (/usr/local/rt3/local/lib/RT/User_Local.pm:563)<BR>
[Thu Aug 23 10:02:14 2007] [info]: RT::User::CanonicalizeEmailAddress<BR>
<a href="mailto:dave.wells@jerseymail.co.uk">dave.wells@jerseymail.co.uk</a> => <a href="mailto:dave.wells@jerseymail.co.uk">dave.wells@jerseymail.co.uk</a> <BR>
(/usr/local/rt3/local/lib/RT/User_Local.pm:345)<BR>
[Thu Aug 23 10:02:14 2007] [crit]: Permission Denied<BR>
(/usr/local/rt3/lib/RT/Interface/Email.pm:243)<BR>
[Thu Aug 23 10:02:14 2007] [error]: Could not record email: Message not<BR>
recorded: Permission Denied<BR>
(/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)<BR>
[Thu Aug 23 10:02:18 2007] [debug]: About to think about scrips for<BR>
transaction #684248 (/usr/local/rt3/lib/RT/Transaction_Overlay.pm:167)<BR>
[Thu Aug 23 10:02:18 2007] [debug]: About to prepare scrips for<BR>
transaction #684248 (/usr/local/rt3/lib/RT/Transaction_Overlay.pm:171)<BR>
[Thu Aug 23 10:02:18 2007] [debug]: Found 0 scrips<BR>
(/usr/local/rt3/lib/RT/Scrips_Overlay.pm:365)<BR>
[Thu Aug 23 10:02:18 2007] [debug]: About to commit scrips for<BR>
transaction #684248 (/usr/local/rt3/lib/RT/Transaction_Overlay.pm:180)<BR>
[Thu Aug 23 10:02:18 2007] [warning]: Use of uninitialized value in<BR>
split at /usr/local/rt3/lib/RT/Interface/Web.pm line 1264.<BR>
(/usr/local/rt3/lib/RT/Interface/Web.pm:1264)<BR>
[Thu Aug 23 10:02:18 2007] [warning]: Use of uninitialized value in<BR>
split at /usr/local/rt3/lib/RT/Interface/Web.pm line 1264.<BR>
(/usr/local/rt3/lib/RT/Interface/Web.pm:1264)<BR>
<BR>
Many Thanks for any help<BR>
<BR>
Dave<BR>
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<font color="#000000" face="Arial">Foreshore Limited</font></td>
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<font face="Arial"> Dave Wells
<font face="Arial">
<br> Senior network engineer</font></td>
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<font color="#000000" face="Arial">T:</font></td>
<td width="92%" style="padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">
<font face="Arial">+44 (0) 1534 752300</font></td>
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<font color="#000000" face="Arial">F:</font></td>
<td style="padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">
<font color="#000000" face="Arial">+44 (0) 1534 752301</td>
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<font color="#000000" face="Arial">E:</font></td>
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<font face="Arial"><a href="mailto:dave.wells@foreshore.net">dave.wells@foreshore.net</a></td>
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<font color="#000000" face="Arial">W:</font></td>
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<font face="Arial"><A href="www.foreshore.net">www.foreshore.net</A></td>
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