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<div class=Section1>
<p class=MsoNormal>My apologies if there’s a simple answer to this
question, but I’ve been fighting with it for most of the day now.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m running Ubuntu Server 6.06 (in a vmware
environment if that makes a difference) and installed RT 3.4 via apt-get<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We did some playing with 3.4 and it’s working fine via
web and email. So far so good.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I went to use a feature I had seen, and realized it was
added in a later version. This prompted the decision to attempt an upgrade to
3.6<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>My steps were as follows:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Add the feisty universe source so I had request-tracker3.6
available<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Run apt-get update<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Run apt-get install rt3.6-apache2 (per a post I had
read to allow support for apache2)<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Run apt-get install request-tracker3.6<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Configure /etc/apache2/sites-available/default to point
to the 3.6 apache2-modperl2.conf rather than 3.4<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Run the rt-setup-database –action insert command
to update the database with the 3.5.1 content (only update that appears
pertinent from the README)<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='mso-list:Ignore'>7.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Restart the apache2 service<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>When I do this it appears my database is intact as I get the
login screen and can use my previous credentials. As well, I can access other
parts of the web interface (haven’t tried injecting via email yet, but I
assume that will work as well). Queues still exist, etc.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The problem is the RT At a Glance screen. I get the dreaded “Can’t
call method ‘Content’” / MyRT line 75 error (full copy
below).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>All searches I’ve done seem to suggest that I’m
missing content from my database, but suggest I should run step #6 above again or
some variant – they also all seem to indicate that this solves the
problem, but in my case it doesn’t… I’ve attempted to figure
out upgrading via source but can’t seem to get that to work (various
issues that seem much farther off than I am right now). <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>My full command was /usr/sbin/rt-setup-database –p –action
insert –datadir /etc/request-tracker3.6/upgrade/3.5.1/ and I’ve
confirmed the file “content” exists in that folder. Nothing else
does, and I’m assuming that’s why –action schema and –action
acl fail, but I’m also assuming that’s expected <span
style='font-family:Wingdings'>J</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m sure I’m missing something stupid here, but
I’m still a linux rookie (although the last two days of configuring
RT, nagios and cacti has taught me a lot :P ). Any help in the right direction
will be greatly appreciated. If there’s any information that would
help with the diagnosis, I’m happy to provide it!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks in advance for any assistance.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Garrett<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;text-align:center'><b><span lang=EN style='font-size:9.0pt;font-family:
"Verdana","sans-serif"'>System error</span></b><span lang=EN style='font-size:
9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0>
<tr>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>error:</span></b><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
<td valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>Can't
call method "Content" on an undefined value at /usr/share/request-tracker3.6/html/Elements/MyRT
line 75.</span><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>context:</span></b><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0>
<tr>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>...</span></b><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'></td>
</tr>
<tr>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>71:</span></b><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'></td>
</tr>
<tr>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>72:</span></b><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>unless
(exists $session{'my_rt_portlets'}) {</span><span style='font-size:9.0pt;
font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>73:</span></b><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>my
($d_portlets) =
RT::System->new($session{'CurrentUser'})->Attributes->Named('HomepageSettings');</span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>74:</span></b><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>my
$user = $session{'CurrentUser'}->UserObj;</span><span style='font-size:
9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>75:</span></b><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:red'>$session{'my_rt_portlets'} =
$user->Preferences('HomepageSettings', $d_portlets->Content);</span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>76:</span></b><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>}</span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>77:</span></b><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'></td>
</tr>
<tr>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>78:</span></b><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>my
$portlets = $session{'my_rt_portlets'};</span><span style='font-size:9.0pt;
font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>79:</span></b><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'></td>
</tr>
<tr>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>...</span></b><span
style='font-size:7.5pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'></td>
</tr>
</table>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>code
stack:</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
<td nowrap valign=top style='padding:1.2pt 6.0pt 1.2pt 6.0pt'>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>/usr/share/request-tracker3.6/html/Elements/MyRT:75<br>
/usr/share/request-tracker3.6/html/index.html:79<br>
/usr/share/request-tracker3.6/html/autohandler:279</span><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
</tr>
</table>
<p class=MsoNormal><span lang=EN style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><a
href="http://rt.vtn-tech.com/rt#raw"><b><span style='color:#006699;text-decoration:
none'>raw error</span></b></a></span><o:p></o:p></p>
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