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<TITLE>Re: [rt-users] Best ways to create a web based ticket submissionwithout login?</TITLE>
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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>I hate to beat a dead horse but...couldn't you just set up a simple mail server (sendmail, postfix) just for your RT use, which would not touch the outside world? Then you can do the command by mail things which have been previously mentioned.</FONT></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com on behalf of Thierry Thelliez<BR><B>Sent:</B> Thu 8/30/2007 5:59 PM<BR><B>To:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B> Re: [rt-users] Best ways to create a web based ticket submissionwithout login?<BR></FONT><BR></DIV>
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<P><FONT size=2>Thanks all for your answers.<BR><BR>The email solution is not an option at this point because we only use<BR>the Web Interface (to avoid spam we have no inbound email server).<BR><BR>The command line approach (REST like?) seems promising although I<BR>could not yet figure out how to create a new ticket for a given queue<BR>with custom fields. Has someone a code example? Reading the 'bin/rt'<BR>code, it seems that there are some files and environment variables to<BR>set but I did not see anything about specifying a queue.<BR><BR>Creating a CGI will probably work but I would have preferred letting<BR>RT manage the Custom Fields layout and logic (required fields).<BR><BR><BR>Thierry<BR>_______________________________________________<BR><A href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A><BR><BR>Community help: <A href="http://wiki.bestpractical.com/">http://wiki.bestpractical.com</A><BR>Commercial support: sales@bestpractical.com<BR><BR><BR>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<BR>Buy a copy at <A href="http://rtbook.bestpractical.com/">http://rtbook.bestpractical.com</A><BR></FONT></P></DIV></DIV>
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