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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I figured this one out, though I’m
not crazy about my solution. I had to modify
/rthome/share/html/Admin/Users/Modify.html(in my local directory of course!)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Since I know the custom field id I didn’t
want to get overwritten, I simply prevented it from being added to %ARGS.
There may be a more elegant solution, but this works. At least with this
solution if we create another custom field, it will get its value added.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>
foreach my $key ( keys %ARGS) {<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>
# Convert custom fields on the "new" object to custom fields on the
one we've just created<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>
if ($key =~ /^Object-RT::User-new-CustomField-(.*)$/) {<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> unless($1
== $departmentCustFieldId){<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>
$ARGS{'Object-RT::User-'.$val.'-CustomField-'.$1}
= delete $ARGS{$key};<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> }<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>
}<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>
}<o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Patterson, Craig<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, September 10, 2007
5:35 PM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Create new
User: assigned ldap value to custom userfield is overwritten</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m currently setting up RT 3.6.4 on a CentOs 5
box. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Basically, when we create a new user, we simply type in the
new users’ network id and click save. We have overwritten CanonicalizeUserInfo
and Create in Users_Local to lookup the users data from ldap and set the data
in the proper fields. Everything works fine with the exception of a
custom user field we assign a value to. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Basically, what happens is the custom field value is
assigned, then immediately is overwritten by the value of the web page form, in
our case the value is blank. I know this happens because if you look the
results widget (on the web page), you see the following entries…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>User created<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Streets and Sanitation is no longer a value for custom field Department</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>And if you look at the history, you’ll see the following
entries…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>crpatter - User created<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>crpatter - Department Streets and Sanitation deleted<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>So it seems the following happens…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The user is created.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The custom field is manually assigned a value in our custom
code.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The custom field value is overwritten by the normal RT
procedure. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’ve searched through the wiki and the mailing list
and can’t find anyone else who has encountered this problem. Perhaps,
there is a better place to assign the custom field value?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any advice is greatly appreciated.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Craig Patterson<o:p></o:p></span></font></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Application Developer/SDE
Administrator<o:p></o:p></span></font></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Northrop Grumman IT/City
of <st1:City w:st="on"><st1:place w:st="on">Grand Rapids</st1:place></st1:City><o:p></o:p></span></font></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>(616)456-3645<o:p></o:p></span></font></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><st1:PersonName
w:st="on"><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>crpatter@grcity.us</span></font></st1:PersonName><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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