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<title>AW: RE: RE: [rt-users] issues starting RT</title>
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<p class=MsoNormal><span style='font-size:13.0pt;font-family:"Calibri","sans-serif"'>I
checked most of the files under<span style='color:#1F497D'> </span></span><span
style='font-size:13.0pt;font-family:"Calibri","sans-serif"'>/usr/lib/perl5 and
they seems to be fine.. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:13.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:13.0pt;font-family:"Calibri","sans-serif"'>The
system was working fine with MySql , I installed Oracle XE , recompiled RT with
Oracle support .. Then, I started getting these errors.. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:13.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:13.0pt;font-family:"Calibri","sans-serif"'>First
error message appears once in the error.log <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:13.0pt;font-family:"Calibri","sans-serif"'>[warn]
FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" has failed to
remain running for 30 second<br>
<br>
s given 3 attempts, its restart interval has been backed off to 600 seconds<br>
<br>
[Wed Sep 12 15:13:51 2007] [warn] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" restarted<br>
<br>
<br>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:13.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:13.0pt;font-family:"Calibri","sans-serif"'>Then
I get several error like the following :<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:13.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:13.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:13.0pt;font-family:"Calibri","sans-serif"'><br>
DBI connect('rt3','root',...) failed: ERROR OCIEnvNlsCreate. Check ORACLE_HOME
env var, NLS settings, permissions, etc. at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm
line 106<br>
<br>
Connect Failed ERROR OCIEnvNlsCreate. Check ORACLE_HOME env var, NLS settings,
permissions, etc.<br>
<br>
at /opt/rt3/lib/RT.pm line 220<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ham MI-ID, Torsten
Brumm [mailto:torsten.brumm@Kuehne-Nagel.com] <br>
<b>Sent:</b> Wednesday, September 12, 2007 5:46 PM<br>
<b>To:</b> Tamer Tayea; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> AW: RE: RE: [rt-users] issues starting RT<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p style='margin-bottom:12.0pt'><span style='font-size:10.0pt'>And files? Btw,
if you restart, whats the first entry at the log?<br>
<br>
Torsten<br>
<br>
-----Original Message-----<br>
From: Tamer Tayea <Tamer.Tayea@paybytouch.com><br>
To: Ham MI-ID, Torsten Brumm; rt-users@lists.bestpractical.com
<rt-users@lists.bestpractical.com><br>
Sent: Wed Sep 12 22:40:50 2007<br>
Subject: RE: RE: [rt-users] issues starting RT<br>
<br>
I looked at /usr/lib/perl5 , all folders/subfolders are owned by root. Permission
755<br>
<br>
<br>
<br>
From: Ham MI-ID, Torsten Brumm [<a href="mailto:torsten.brumm@Kuehne-Nagel.com">mailto:torsten.brumm@Kuehne-Nagel.com</a>]<br>
Sent: Wednesday, September 12, 2007 4:31 PM<br>
To: Tamer Tayea; rt-users@lists.bestpractical.com<br>
Subject: AW: RE: [rt-users] issues starting RT<br>
<br>
<br>
<br>
Hi tamer<br>
Check the permissions of the installed perl modules i bet the have 770 onwed by
root.<br>
<br>
Apache can't access them.<br>
<br>
Torsten<br>
<br>
-----Original Message-----<br>
From: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com><br>
To: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com><br>
Sent: Wed Sep 12 22:18:06 2007<br>
Subject: RE: [rt-users] issues starting RT<br>
<br>
Hi Guys,<br>
<br>
<br>
<br>
I have a setup RHEL 4.5 ES/ Oracle XE/RT 3.6.4 .. I am getting this error starting
the httpd daemon.<br>
<br>
Any ideas would be great..<br>
<br>
<br>
<br>
Thanks<br>
<br>
<br>
<br>
Tamer<br>
<br>
<br>
<br>
<br>
<br>
[warn] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" has failed
to remain running for 30 second<br>
<br>
s given 3 attempts, its restart interval has been backed off to 600 seconds<br>
<br>
[Wed Sep 12 15:13:51 2007] [warn] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" restarted<br>
<br>
<br>
<br>
<br>
<br>
DBI connect('rt3','root',...) failed: ERROR OCIEnvNlsCreate. Check ORACLE_HOME
env var, NLS settings, permissions, etc. at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm
line 106<br>
<br>
Connect Failed ERROR OCIEnvNlsCreate. Check ORACLE_HOME env var, NLS settings,
permissions, etc.<br>
<br>
at /opt/rt3/lib/RT.pm line 220</span><o:p></o:p></p>
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