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<p class=MsoNormal>Hi,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I am using version 3.4.2, and I have configured the
CommandByMail extension. We use a php form to generate an email to our system,
which creates the ticket. When I use the form, because I have superuser
privileges, a new ticket is created with the custom fields autopopulated.
However, if a non-privileged user uses the form, the custom fields are not
populated. I’ve given everyone the “modify custom fields”
privilege, but still am unsuccessful. If a user uses the self-service
(when I also grant everyone the “see custom field” privilege) they
can modify the fields, but still no luck by sending the appropriate email.
The CommandByMail functionality does work for the non-privileged user to set
the queue initially on ticket creation.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal> I’ve found that the only privilege I can give
that allows a non-privileged user to autopopulate the custom fields from the
email is the “modify ticket” privilege, but I don’t want to
do that. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Is there something that I’m missing, or any
suggestions on how to fix this?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thank you,<o:p></o:p></p>
<p class=MsoNormal>-Lori<o:p></o:p></p>
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