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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi Everyone,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I looked over this list and did not find an exact answer to
my question.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<pre><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>We have users who send e-mails to Request Tracker v3.6.4 in both HTML and Rich Text Format with embedded images. In the HTML message, the images are displayed out of order from how they were composed in the e-mail. That is, a message which was composed like the following:<o:p></o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Text<o:p></o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Image<o:p></o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Text<o:p></o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Would look like the following in Request Tracker:<o:p></o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Image<o:p></o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Text<o:p></o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Text<o:p></o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>For Rich Text Format messages, the images are not displayed at all.<o:p></o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>It looks like the variables in RT_Config.pm: PreferRichText and TrustHTMLAttachments, do not have any affect on this behavior. <o:p></o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I looked at the comments in the configuration file, and at the forum, and there is mention of e-mails to Request Tracker in HTML format (I also presume Rich Text Format) are “scrubbed”. Could someone shine light on the “scrubbing” process and provide some ideas who to get images displayed in an Rich Text Format message sent to Request Tracker? Any ideas why images are not displayed in the same location in HTML format e-mail would also be helpful.<o:p></o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Thank you for your help in advance.<o:p></o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></pre><pre><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Nick<o:p></o:p></span></font></pre>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:7.5pt;font-family:Arial;font-weight:bold'>---------------------------------------------------------------------------------</span></font></b><o:p></o:p></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'>Nick
Metrowsky</span></font></b><b><font size=1><span style='font-size:8.0pt;
font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'>Consulting
System Administrator</span></font></b><b><font size=1><span style='font-size:
8.0pt;font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'>303-684-4785
Office</span></font></b><b><font size=1><span style='font-size:8.0pt;
font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'>303-684-4100
Fax</span></font></b><b><font size=1><span style='font-size:8.0pt;font-weight:
bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'><a
href="mailto:nmetrowsky@digitalglobe.com"><font size=1><span style='font-size:
7.5pt'>nmetrowsky@digitalglobe.com</span></font></a></span></font></b><b><font
size=1><span style='font-size:8.0pt;font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:7.5pt;font-family:Arial;font-weight:bold'>DigitalGlobe
®, An Imaging and Information Company</span></font></b><o:p></o:p></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'><a
href="http://www.digitalglobe.com"><font size=1><span style='font-size:7.5pt'>http://www.digitalglobe.com</span></font></a></span></font></b><o:p></o:p></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:7.5pt;font-family:Arial;font-weight:bold'>---------------------------------------------------------------------------------</span></font></b><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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