<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PersonName"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Arial Unicode MS";
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:"\@Arial Unicode MS";
panose-1:2 11 6 4 2 2 2 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.E-MailFormatvorlage17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:595.3pt 841.9pt;
margin:70.85pt 70.85pt 2.0cm 70.85pt;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=DE link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi Lists,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>today i’m „playing“ more in detail
with the RTx-MergeUsers. Now I’m at a point that I see, that after a
merge, the users have strange rights settings.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>Let me explain.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>I have a “normal” user lets say: <a
href="mailto:user1@company.com">user1@company.com</a> who is working inside RT.
This user has a second Mail Account lets say: <a
href="mailto:user1@bb.company.com">user1@bb.company.com</a> (a blackberry
account) now I thought I merge the second one (@bb.company.com) into the first
one and done. But if the user logs in into rt (account <a
href="mailto:user1@company.com">user1@company.com</a>) he is not able to see
the tickets created from the @bb.company.com account.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>Do I something wrong or is this just a bug? Another
point:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>If <a href="mailto:user1@company.com">user1@company.com</a>
is creating a ticket and later he respond as <a
href="mailto:user1@bb.company.com">user1@bb.company.com</a> RT is NOT acting
like expacted, I thought RT knows that <a href="mailto:user1@company.com">user1@company.com</a>
and <a href="mailto:user1@bb.company.com">user1@bb.company.com</a> are the same
but this is not working… </span></font><font size=2 face=Wingdings><span
lang=EN-GB style='font-size:10.0pt;font-family:Wingdings'>L</span></font><font
size=2 face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>Any ideas? Workarounds? Any help is welcome.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>-- </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Mit freundlichen Grüßen / With kind regards / Med
vänliga hälsningar / Saygilarimla / Avec mes meilleures salutations / I miei
piu cordiali saluti / con un cordial saludo / Vriendelijke Groeten / </span></font><font
size=2 face="Arial Unicode MS"><span style='font-size:10.0pt;font-family:"Arial Unicode MS"'>亲切的问候</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>
/ </span></font><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:black'>С
уважением<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> ....<br>
: Torsten Brumm<br>
:<br>
: Kuehne + Nagel<br>
: HAM - MI-ID</span></font><o:p></o:p></p>
<div>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'> :<br>
: Bauerbergweg 23-25<br>
: 22111 Hamburg<br>
:<br>
: +49 (40) 30333 3199<br>
: +49 (40) 30333 44 3199<br>
:<br>
: </span></font><a
href="mailto:torsten.brumm@kuehne-nagel.com"><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>torsten.brumm@kuehne-nagel.com</span></font></a><br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>
: </span></font><a href="http://www.kn-portal.com"><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>www.kn-portal.com</span></font></a><br>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>
: icq: 78258840<br>
....</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><br>
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Kühne + Nagel (AG & Co.) KG, Geschäftsleitung:
Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Dr. Björn <br>
Johansson (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, <st1:PersonName
w:st="on">Mark Reinhardt</st1:PersonName> (Stellv.), Tim Scharwath, Jens <br>
Wollesen Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE
812773878, Persönlich haftende <br>
Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/LuxemburgGeschäftsführender
Verwaltungsrat: Klaus-Michael <br>
Kühne </span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</body>
</html>