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<DIV dir=ltr align=left><FONT face=Arial size=2>Hi, I recently installed the
Windows version of RT (3.4.5) put out by Netvigilance (</FONT><A
href="http://www.netvigilance.com/winrt"><U><FONT face=Arial color=#0000ff
size=2>http://www.netvigilance.com/winrt</FONT></U></A><FONT face=Arial><FONT
size=2>). I am running into a problem with Modifying tickets.
Whenever there is a drop-down box for Owner, only "Nobody" is displayed. I
have read the FAQ, message board, etc… but haven't found the solution.
Since I just installed it, I have a very simple user set-up. I have tried
all manner of giving the "OwnTicket" right to users: global, per-queue,
etc… and the drop-down box only lists Nobody. Even when a ticket has an
owner, if I go to the ticket and open the People display, the drop-down will
have only Nobody, so anytime you make changes to the ticket, it sets the owner
back to Nobody. I have installed RTx::RightsMatrix and it confirms that
multiple users have the OwnTicket right but they never appear in the
drop-down. I am aware of the fact that SuperUser does not automatically
gain the OwnTicket right so I have been explicitly giving OwnTicket.<SPAN
class=645582219-25092007><FONT
color=#0000ff> </FONT></SPAN></FONT></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007></SPAN></FONT></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007><FONT color=#0000ff>The WinRT support blog (run by
Netvigilance) has an entry on this:</FONT></SPAN></FONT></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007></SPAN></FONT></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007><FONT color=#0000ff><A
href="http://winrt.blogspot.com/2006/08/to-give-or-assign-ticket.html">http://winrt.blogspot.com/2006/08/to-give-or-assign-ticket.html</A></FONT></SPAN></FONT></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007></SPAN></FONT></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007>that claims the ability to give/assign a ticket to
someone else doesn't work in 3.4.5. They reference a thread on
rt-devel:</SPAN></FONT></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007></SPAN></FONT></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007><A
href="http://www.gossamer-threads.com/lists/rt/devel/54909?search_string=GiveTicket;#54909">http://www.gossamer-threads.com/lists/rt/devel/54909?search_string=GiveTicket;#54909</A></SPAN></FONT></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007><FONT
color=#0000ff> </FONT></SPAN></FONT></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007>that talks about "GiveTicket" and "AssignTicket"
rights. But looking at the code, I don't see indication that the
functionality of changing the Owner was taken out.</SPAN></FONT></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007><FONT
color=#0000ff> </FONT></SPAN></FONT></FONT></DIV>
<DIV dir=ltr align=left><FONT><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007> </SPAN>I have delved into the codebase and
everything seems like it should be working, but I am not familiar enough with
Perl and the RT Object Models to debug it. Any help would be
appreciated.<SPAN class=645582219-25092007><FONT
color=#0000ff> </FONT></SPAN></FONT></FONT></FONT></DIV>
<DIV dir=ltr align=left><FONT><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007></SPAN></FONT></FONT></FONT> </DIV>
<DIV dir=ltr align=left><FONT><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007><FONT color=#0000ff>WinRT (RT codebase
3.4.5)</FONT></SPAN></FONT></FONT></FONT></DIV>
<DIV dir=ltr align=left><FONT><FONT face=Arial><FONT color=#0000ff size=2><SPAN
class=645582219-25092007>Windows Server 2003 with
SP2</SPAN></FONT></FONT></FONT></DIV>
<DIV dir=ltr align=left><FONT><FONT face=Arial><FONT size=2><SPAN
class=645582219-25092007><FONT color=#0000ff>Apache/2.0.52 (Win32)
mod_perl/2.0.2 Perl/v5.8.6</FONT> <FONT color=#0000ff> (all installed
automatically by WinRT installer)</FONT></SPAN></FONT></FONT></FONT></DIV>
<P><FONT face=Arial size=2>Philip Epstein</FONT> </P><pre>
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