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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This should answer your question:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a
href="http://www.gossamer-threads.com/lists/rt/users/35022?search_string=notify%20actor;#35022">http://www.gossamer-threads.com/lists/rt/users/35022?search_string=notify%20actor;#35022</a>
<o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>KENH KASA<br>
<b>Sent:</b> Wednesday, September 26, 2007 10:48 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] cc to owner of the ticket?<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>is it possible to cc to the owner? usually RT excludes the
owner on the grounds that owner is actually addressing the tikcet, but we like
to have this so that there is a email copy as a record and not just in the RT
system. I'm using RT 3.6.4<br>
<br>
thanks<br>
ed<o:p></o:p></p>
<p> <o:p></o:p></p>
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<p class=MsoNormal><a
href="http://us.rd.yahoo.com/evt=48250/*http:/searchmarketing.yahoo.com/arp/sponsoredsearch_v9.php?o=US2226&cmp=Yahoo&ctv=AprNI&s=Y&s2=EM&b=50">Pinpoint
customers </a>who are looking for what you sell. <o:p></o:p></p>
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