is there a way to modify such that it sends back to requestor, because majority of our tickets can be resolved simply with a single response, in that case we just want the owner to send the solution and close it automatically (1 step), rather than send the solution and click on resolve (2 steps)<br><br><br><br><b><i>Kenneth Crocker <KFCrocker@lbl.gov></i></b> wrote:<blockquote class="replbq" style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; padding-left: 5px;"> Kenh,<br><br><br> We capture the comments made during the resolve transaction with our <br>resolve template. That way the only comments that go out are the last <br>ones made at resolve time.<br><br><br>Kenn<br>LBNL<br><br>On 9/26/2007 7:44 AM, KENH KASA wrote:<br>> Is it possible to configure such that when I hit 'resolve' it default to <br>> 'reply to requestors' instead of 'comment to admin'<br>> <br>>
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