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Hi<br>
<br>
I use Nagios and Cacti to monitor RT and the box<br>
<br>
Ham MI-ID, Torsten Brumm wrote:
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<p><font size="2">Hi matthew,<br>
Me too, if you have something, pls share.<br>
<br>
Does anyone have something to cleanly monitor the rt performance?
Response times etc? We are using a scrip at this moment which does a
wget and this pain in the ass.<br>
<br>
Any idea is welcome<br>
<br>
Torsten<br>
<br>
-----Original Message-----<br>
From: <a class="moz-txt-link-abbreviated" href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>
<a class="moz-txt-link-rfc2396E" href="mailto:rt-users-bounces@lists.bestpractical.com"><rt-users-bounces@lists.bestpractical.com></a><br>
To: Mathew <a class="moz-txt-link-rfc2396E" href="mailto:theillien@yahoo.com"><theillien@yahoo.com></a><br>
CC: <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>
<a class="moz-txt-link-rfc2396E" href="mailto:rt-users@lists.bestpractical.com"><rt-users@lists.bestpractical.com></a><br>
Sent: Fri Sep 28 17:51:30 2007<br>
Subject: Re: [rt-users] RT bottlenecks<br>
<br>
Matthew;<br>
If you have any benchmarking techniques , can you share them please I'll<br>
be interested in how to monitor RT activities.<br>
Regards;<br>
Roy<br>
<br>
Mathew wrote:<br>
> Version 3.6.1 actually. I'll give it a try though and see what
happens.<br>
> I know there is a benchmarking method that was explained in the RT<br>
> training I attended so I'll look in my documentation and see what
I find<br>
> for that.<br>
><br>
> Keep up with my goings on at <a moz-do-not-send="true"
href="http://theillien.blogspot.com">http://theillien.blogspot.com</a><br>
><br>
> Roy El-Hames wrote:<br>
> <br>
>> Matthew;<br>
>> What version of RT are you using?<br>
>> With > 3.6.1, I noticed slowness with transaction custom
fields queries,<br>
>> if you do not use them try and comment out the following lines
from<br>
>> html/Ticket/Elements/ShowTransaction<br>
>><br>
>> %# if ($Transaction->CustomFieldValues->Count) {<br>
>> %# <& /Elements/ShowCustomFields, Object =>
$Transaction &><br>
>> %#}<br>
>><br>
>> You may find tickets display quicker --but again do this if
you do not<br>
>> use Transaction CF's--<br>
>><br>
>> Regards;<br>
>> Roy<br>
>><br>
>> Mathew wrote:<br>
>> <br>
>>> I've been informed that some are beginning to complain
about the speed<br>
>>> of RT when it comes to loading tickets that contain
attachments. This<br>
>>> has led to the question of distributed computing in the
way of load<br>
>>> balancing. I'd like to avoid moving in this direction
with RT as we<br>
>>> don't have the need for it. Our user base is small as is
our ticket<br>
>>> count.<br>
>>><br>
>>> It would seem that most of the bottleneck comes from
actually loading<br>
>>> the page. I've found that tickets with numerous
transactions (exact<br>
>>> number not known) tend to be slow to load even without
attachments.<br>
>>><br>
>>> How should I go about pinpointing the bottleneck so I can
find a<br>
>>> solution that won't require a major tech refresh?<br>
>>><br>
>>><br>
>>> Mathew<br>
>>> <br>
>>> <br>
>> <br>
><br>
> <br>
<br>
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