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Well it depends on what you want to monitor<br>
<br>
we monitor the sql perf<br>
www perf<br>
graph this and so on<br>
<br>
let me know specifics and i can try and help<br>
<br>
Ham MI-ID, Torsten Brumm wrote:
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<title>AW: Re: AW: Re: [rt-users] RT bottlenecks</title>
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<p><font size="2">Yes we too, how do you do this exactly?<br>
<br>
Torsten<br>
<br>
-----Original Message-----<br>
From: Kobus Bensch NF <a class="moz-txt-link-rfc2396E" href="mailto:kbensch@fullnet.co.uk"><kbensch@fullnet.co.uk></a><br>
To: Ham MI-ID, Torsten Brumm<br>
CC: <a class="moz-txt-link-abbreviated" href="mailto:rfh@pipex.net">rfh@pipex.net</a> <a class="moz-txt-link-rfc2396E" href="mailto:rfh@pipex.net"><rfh@pipex.net></a>; <a class="moz-txt-link-abbreviated" href="mailto:theillien@yahoo.com">theillien@yahoo.com</a>
<a class="moz-txt-link-rfc2396E" href="mailto:theillien@yahoo.com"><theillien@yahoo.com></a>; <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>
<a class="moz-txt-link-rfc2396E" href="mailto:rt-users@lists.bestpractical.com"><rt-users@lists.bestpractical.com></a><br>
Sent: Fri Sep 28 21:29:06 2007<br>
Subject: Re: AW: Re: [rt-users] RT bottlenecks<br>
<br>
Hi<br>
<br>
I use Nagios and Cacti to monitor RT and the box<br>
<br>
Ham MI-ID, Torsten Brumm wrote:<br>
<br>
Hi matthew,<br>
Me too, if you have something, pls share.<br>
<br>
Does anyone have something to cleanly monitor the rt
performance? Response times etc? We are using a scrip at this moment
which does a wget and this pain in the ass.<br>
<br>
Any idea is welcome<br>
<br>
Torsten<br>
<br>
-----Original Message-----<br>
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Sent: Fri Sep 28 17:51:30 2007<br>
Subject: Re: [rt-users] RT bottlenecks<br>
<br>
Matthew;<br>
If you have any benchmarking techniques , can you share them
please I'll<br>
be interested in how to monitor RT activities.<br>
Regards;<br>
Roy<br>
<br>
Mathew wrote:<br>
> Version 3.6.1 actually. I'll give it a try though and see
what happens.<br>
> I know there is a benchmarking method that was explained
in the RT<br>
> training I attended so I'll look in my documentation and
see what I find<br>
> for that.<br>
><br>
> Keep up with my goings on at <a moz-do-not-send="true"
href="http://theillien.blogspot.com">http://theillien.blogspot.com</a><br>
><br>
> Roy El-Hames wrote:<br>
> <br>
>> Matthew;<br>
>> What version of RT are you using?<br>
>> With > 3.6.1, I noticed slowness with transaction
custom fields queries,<br>
>> if you do not use them try and comment out the
following lines from<br>
>> html/Ticket/Elements/ShowTransaction<br>
>><br>
>> %# if ($Transaction->CustomFieldValues->Count) {<br>
>> %# <& /Elements/ShowCustomFields, Object
=> $Transaction &><br>
>> %#}<br>
>><br>
>> You may find tickets display quicker --but again do
this if you do not<br>
>> use Transaction CF's--<br>
>><br>
>> Regards;<br>
>> Roy<br>
>><br>
>> Mathew wrote:<br>
>> <br>
>>> I've been informed that some are beginning to
complain about the speed<br>
>>> of RT when it comes to loading tickets that
contain attachments. This<br>
>>> has led to the question of distributed computing
in the way of load<br>
>>> balancing. I'd like to avoid moving in this
direction with RT as we<br>
>>> don't have the need for it. Our user base is
small as is our ticket<br>
>>> count.<br>
>>><br>
>>> It would seem that most of the bottleneck comes
from actually loading<br>
>>> the page. I've found that tickets with numerous
transactions (exact<br>
>>> number not known) tend to be slow to load even
without attachments.<br>
>>><br>
>>> How should I go about pinpointing the bottleneck
so I can find a<br>
>>> solution that won't require a major tech refresh?<br>
>>><br>
>>><br>
>>> Mathew<br>
>>> <br>
>>> <br>
>> <br>
><br>
> <br>
<br>
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