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<P><FONT SIZE=2>Yes we too, how do you do this exactly?<BR>
<BR>
Torsten<BR>
<BR>
-----Original Message-----<BR>
From: Kobus Bensch NF <kbensch@fullnet.co.uk><BR>
To: Ham MI-ID, Torsten Brumm<BR>
CC: rfh@pipex.net <rfh@pipex.net>; theillien@yahoo.com <theillien@yahoo.com>; rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com><BR>
Sent: Fri Sep 28 21:29:06 2007<BR>
Subject: Re: AW: Re: [rt-users] RT bottlenecks<BR>
<BR>
Hi<BR>
<BR>
I use Nagios and Cacti to monitor RT and the box<BR>
<BR>
Ham MI-ID, Torsten Brumm wrote:<BR>
<BR>
Hi matthew,<BR>
Me too, if you have something, pls share.<BR>
<BR>
Does anyone have something to cleanly monitor the rt performance? Response times etc? We are using a scrip at this moment which does a wget and this pain in the ass.<BR>
<BR>
Any idea is welcome<BR>
<BR>
Torsten<BR>
<BR>
-----Original Message-----<BR>
From: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com> <<A HREF="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</A>><BR>
To: Mathew <theillien@yahoo.com> <<A HREF="mailto:theillien@yahoo.com">mailto:theillien@yahoo.com</A>><BR>
CC: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com> <<A HREF="mailto:rt-users@lists.bestpractical.com">mailto:rt-users@lists.bestpractical.com</A>><BR>
Sent: Fri Sep 28 17:51:30 2007<BR>
Subject: Re: [rt-users] RT bottlenecks<BR>
<BR>
Matthew;<BR>
If you have any benchmarking techniques , can you share them please I'll<BR>
be interested in how to monitor RT activities.<BR>
Regards;<BR>
Roy<BR>
<BR>
Mathew wrote:<BR>
> Version 3.6.1 actually. I'll give it a try though and see what happens.<BR>
> I know there is a benchmarking method that was explained in the RT<BR>
> training I attended so I'll look in my documentation and see what I find<BR>
> for that.<BR>
><BR>
> Keep up with my goings on at <A HREF="http://theillien.blogspot.com">http://theillien.blogspot.com</A><BR>
><BR>
> Roy El-Hames wrote:<BR>
> <BR>
>> Matthew;<BR>
>> What version of RT are you using?<BR>
>> With > 3.6.1, I noticed slowness with transaction custom fields queries,<BR>
>> if you do not use them try and comment out the following lines from<BR>
>> html/Ticket/Elements/ShowTransaction<BR>
>><BR>
>> %# if ($Transaction->CustomFieldValues->Count) {<BR>
>> %# <& /Elements/ShowCustomFields, Object => $Transaction &><BR>
>> %#}<BR>
>><BR>
>> You may find tickets display quicker --but again do this if you do not<BR>
>> use Transaction CF's--<BR>
>><BR>
>> Regards;<BR>
>> Roy<BR>
>><BR>
>> Mathew wrote:<BR>
>> <BR>
>>> I've been informed that some are beginning to complain about the speed<BR>
>>> of RT when it comes to loading tickets that contain attachments. This<BR>
>>> has led to the question of distributed computing in the way of load<BR>
>>> balancing. I'd like to avoid moving in this direction with RT as we<BR>
>>> don't have the need for it. Our user base is small as is our ticket<BR>
>>> count.<BR>
>>><BR>
>>> It would seem that most of the bottleneck comes from actually loading<BR>
>>> the page. I've found that tickets with numerous transactions (exact<BR>
>>> number not known) tend to be slow to load even without attachments.<BR>
>>><BR>
>>> How should I go about pinpointing the bottleneck so I can find a<BR>
>>> solution that won't require a major tech refresh?<BR>
>>><BR>
>>><BR>
>>> Mathew<BR>
>>> <BR>
>>> <BR>
>> <BR>
><BR>
> <BR>
<BR>
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