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Hi Steve,<br><br>
At 09:44 AM 10/9/2007, Steve Walsh wrote:<br>
<blockquote type=cite class=cite cite=""><font face="arial" size=2>(1)
Our users submit a ticket via email when they want one of my IT team to
turn on a vacation alert for them. RT automatically responds with an
email that tells the submitter that a ticket has been created. So far so
good. A problem arises when the user gets back from vacation and submits
a ticket via email to turn off their vacation alert. RT responds again
only this time the vacation autoresponder kicks in and replies to RT.
This begins a email/ticket creation loop which if left unchecked by my
team or myself will end up generating tons of useless tickets. Has anyone
else run into this problem? and if so, how did you solve
it?</font></blockquote><br>
Haven't seen this problem yet, but if it did then I'd use a global
OnCreate scrip to see whether e-mail is from the vacation program.
If it is, delete the ticket and do nothing.<br><br>
Regards,<br>
Gene<br><br>
<x-sigsep><p></x-sigsep>
-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
San Diego State University</body>
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