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Our scenario:<br><br>- Server1: our web<br>- Server2: our request-tracker (RequestTracker 3.6.1-3 installed from Ubuntu .deb)<br><br>(The servers are on different locations).<br><br>- One queue (ClientsVIP). <br><br>We would like to open tickets via web from Server1 into this queue. To validate the tickets we need a CustomField (ClientID).<br><br>We have tried with rt command line interface, but we have two problems:<br><br>1.- We don't find the way to add/edit customfields. Example:<br><br>------<br>$ rt edit ticket/120650 set CustomField-3='client_100'<br># customfield-3: Unknown field.<br><br>id: ticket/120650<br>------<br><br>2.- What is the best way to create, reply or comment a ticket with a text with line breaks. Is this the only one? :<br><br>------<br>$ rt comment ticket/120650 -m "line one <br>> line two<br>> line three<br>> "<br># Mensaje grabado<br>------<br><br><br>Any help ? <br><br>Thanks in advance<br><br /><hr />Express yourself instantly with MSN Messenger! <a href='http://clk.atdmt.com/AVE/go/onm00200471ave/direct/01/' target='_new'>MSN Messenger</a></body>
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