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<TITLE>Brandedqueues vs customfields</TITLE>
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<P><FONT SIZE=2 FACE="Arial">If I need to manage same problem types/queues (es. hw, sw, mail, ecc.) for different companies belonging to the same Bigger Group, what is better to use, branded queues or CF?</FONT></P>
<P><FONT SIZE=2 FACE="Arial">In case the answer is CF, now I have in place the ticket open phase so that when a user sends an e-mail to an exchange server contact, this forwards to the rt mail server: how can I filter on rt server so that if the mail is coming from user1@company1.com it can set CF to company1 and otherwise if from company2?</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Thanks in advance for suggestion on use of both branded queues and CF for these problems and also eventually for subqueuing purposes (such as </FONT></P>
<P><FONT SIZE=2 FACE="Arial"> / CLIENT</FONT>
<BR><FONT SIZE=2 FACE="Arial">HW ------/. </FONT>
<BR><FONT SIZE=2 FACE="Arial"> \ SERVER</FONT>
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<P><FONT SIZE=2 FACE="Arial">)</FONT>
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<P><FONT SIZE=2 FACE="Arial">My target would be to have the best balance between the number of different queues and chance to analyze/report efficiently the kind and relative number of problems I open tickets for.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Gianluca</FONT>
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