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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hello, Timothy!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>In RT’s default configuration, it
creates an account for the user without any password. If you want to change
this behavior, check the following page on the RT Wiki about changing the
default AutoReply template (note that this is also in the “RT Essentials”
book on pp 88-89):<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><a
href="http://wiki.bestpractical.com/view/AutogeneratedPassword">http://wiki.bestpractical.com/view/AutogeneratedPassword</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Some instructions and references to installing
AutogeneratedPassword are here, about ¾ down the page:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><a
href="http://wiki.bestpractical.com/view/ItsFinallyInstalledNowWhat">http://wiki.bestpractical.com/view/ItsFinallyInstalledNowWhat</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Best regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Aaron Bartlett<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Able Network Consulting<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Gene LeDuc<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, October 10, 2007
11:03 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Timothy A. Holmes<br>
<b><span style='font-weight:bold'>Cc:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] new users</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hi Timothy,<br>
<br>
When a new user submits a ticket (via e-mail), RT sets up an account for
them. The account username is their e-mail address and there is no
password.<br>
<br>
Regards,<br>
Gene<br>
<br>
At 11:53 AM 10/9/2007, Timothy A. Holmes wrote:<br>
<br>
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Content-class: urn:content-classes:message<br>
Content-Type: multipart/alternative;<br>
<x-tab> </x-tab>
boundary="----_=_NextPart_001_01C80AA5.A461A9AE"<br>
<br>
</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>Hi folks:<br>
<br>
I have just installed RT and I need to find out how new users set up their
username etc so they can submit tickets.<br>
<br>
I have been through the manual and I cant seem to find it<br>
<br>
TIM<br>
<br>
</span></font>_______________________________________________<br>
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<o:p></o:p></p>
<p></x-sigsep><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><br>
<x-sigsep>-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
<st1:place w:st="on"><st1:PlaceName w:st="on">San Diego</st1:PlaceName> <st1:PlaceType
w:st="on">State</st1:PlaceType> <st1:PlaceType w:st="on">University</st1:PlaceType></st1:place><o:p></o:p></span></font></p>
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