Different people. I've attached the 'Outgoing email about a comment recorded'<br>Correct me where I'm wrong but shouldn't a <br>'To' field exist?<br><br>Subject: [<a href="http://Example.com">Example.com
</a> #11308] [Comment] Dogs can't get into the kitchen to eat. <br>From: "Bob Vila via RT" <<a href="mailto:comment_Home@rt-server.example.com">comment_Home@rt-server.example.com</a>><br>Reply-To: <a href="mailto:comment_Home@rt-server.example.com">
comment_Home@rt-server.example.com</a><br>In-Reply-To: <br>References: <<a href="mailto:RT-Ticket-11308@example.com">RT-Ticket-11308@example.com</a>><br>Message-ID: <<a href="mailto:rt-3.6.4-29325-1192033947-273.11308-8-0@example.com">
rt-3.6.4-29325-1192033947-273.11308-8-0@example.com</a>><br>Precedence: bulk<br>X-RT-Loop-Prevention: <a href="http://example.com">example.com</a><br>RT-Ticket: <a href="http://iarc.nv.gov">iarc.nv.gov</a> #11308<br>Managed-by: RT
3.6.4 (<a href="http://www.bestpractical.com/rt/">http://www.bestpractical.com/rt/</a>)<br>RT-Originator: <a href="mailto:joe.ragman@example.com">joe.ragman@example.com</a><br>Bcc: <a href="mailto:lumberyard@example.com">
lumberyard@example.com</a><br>MIME-Version: 1.0<br>Content-Type: text/plain; charset="utf-8"<br>Content-Transfer-Encoding: 8bit<br>X-RT-Original-Encoding: utf-8<br>Date: Wed, 10 Oct 2007 16:32:27 +0000<br>X-RT-Original-Encoding: utf-8
<br><br><div><span class="gmail_quote">On 10/10/07, <b class="gmail_sendername">Barry Byrne</b> <<a href="mailto:barry.byrne@wbtsystems.com">barry.byrne@wbtsystems.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<div dir="ltr" align="left"><span><font face="Arial" size="2">Matt,</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" size="2">Is the person who acts on the ticket the same email address as the
requestor of the ticket. I had this same issue when I first tried testing RT - I
sent a test mail as myself and then logged in to RT as myself - RT doesn't seem
to forward mail if the person who makes the change is the same email address -
which I guess makes some kind of sense.</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" size="2"> - barry</font></span></div><br>
<blockquote style="border-left: 2px solid rgb(0, 0, 0); padding-left: 5px; margin-left: 5px; margin-right: 0px;">
<div dir="ltr" align="left" lang="en-us">
<hr>
<font face="Tahoma" size="2"><b>From:</b> <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>matt
wells<br><b>Sent:</b> 10 October 2007 16:55<br><b>To:</b>
rt-users<br><b>Subject:</b> [rt-users] Re: Email Error with 'Reply'
only<br></font><br></div>
<div></div>So I've tested some more. <br>All of my CCs get emails and
all of my BCCs get emails. The requestor is the only one that does not
know that his/her ticket has been acted on. <br><br>I have a global
Scrip that is below. <br>Scrip <br>Description - <br>Condition - On
Correspond<br>Action - Notify Requestors and Ccs<br>Template - Global
template:Correspondence<br>Stage - TransactionCreate<br><br>template
5<br>Correspondence<br>Default correspondence template <br>RT-Attach-Message:
yes<br>1<br>{$Transaction->Content()}<br><br><br><br><br>
<div><span class="gmail_quote">On 10/10/07, <b class="gmail_sendername">matt
wells</b> <<a href="mailto:phanoko@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">phanoko@gmail.com </a>>
wrote:</span>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">When
I create a ticket for a user they get an email.<br>When I close the ticket
they get an email. <br>When I hit Reply in the ticket it shows and outgoing
email but they do not get it. Nor does it get send to sendmail.
<br><br></blockquote></div><br></blockquote></div>
</blockquote></div><br>