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HI,<br>
I have installed RT 3.6.4 on Rhel 4.0 and the web interface
works OK on port 8080.<br>
I am using Postfix as the MTA and Postgresql for the database.<br>
I have added a new queue named HelpDesk. I have created the 2 mail
aliases <br>
for this queue (from the Wiki page (RTsFinallyInstalledNowWhat):<br>
<br>
helpdesk: "|/etc/smrsh/rt-mailgate --queue HelpDesk
--action correspond --url <a class="moz-txt-link-freetext" href="http://www.continentalserv.com:8080/">http://www.continentalserv.com:8080/</a>"<br>
<br>
helpdesk-comment: "|/etc/smrsh/rt-mailgate --queue HelpDesk
--action comment --url <a class="moz-txt-link-freetext" href="http://www.continentalserv.com:8080/">http://www.continentalserv.com:8080/</a>"<br>
<br>
<br>
I am getting the following error in the system maillog:<br>
<i><br>
Oct 10 11:44:53 WebServer postfix/local[23776]: 87EC3970B3:
to=<a class="moz-txt-link-rfc2396E" href="mailto:helpdesk@continentalserv.com"><helpdesk@continentalserv.com></a>, relay=local, delay=150802,
delays=150801/0.34/0/0.36, dsn=4.3.0, status=deferred (temporary
failure. Command output: RT server error. The RT server which handled
your email did not behave as expected. It said: Can't locate object
method "tmp_recycling" via package <a class="moz-txt-link-rfc2396E" href="MIME::Parser">"MIME::Parser"</a> at
/opt/rt3/lib/RT/EmailParser.pm line 618. Stack:
[/opt/rt3/lib/RT/EmailParser.pm:618]
[/opt/rt3/lib/RT/EmailParser.pm:227]
[/opt/rt3/lib/RT/EmailParser.pm:179]
[/opt/rt3/lib/RT/EmailParser.pm:139]
[/opt/rt3/lib/RT/Interface/Email.pm:549]
[/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61] )<br>
<br>
</i>I have verified with cpan that <a class="moz-txt-link-freetext" href="MIME::Parser">MIME::Parser</a> is installed and up to
date.<br>
I also ran a make testdeps to verify all required components are
installed.<br>
I have googled this error and also searched the maillist archives with
no solution.<br>
<br>
Does someone have some insight as to how I can resolve this error so
that I can<br>
email Helpdesk requests to RT?<br>
<br>
Thanks in advance for your help.<br>
<br>
<pre class="moz-signature" cols="72">--
Jim Glutting
I.T. Consultant
Continental Services, Inc.
248-310-7400
</pre>
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